Apollo NeuroReviews of apolloneuro.com

I have it for 10 months now and it is a constant trouble maker. Latest one happened this morning. Its schedule function takes away as much as it contributes. I was planning to have a long sleep on a Sunday morning, but it woke me up at 7:30 am. Where does this come from? My only schedule today was at 10 am. Then I realised it plays what I set up for Saturday 7:30am. So it play the program I set up on Saturday, on Sunday! This is ridiculous. Imagine someone coming to your bed on a Sunday morning, when you want to sleep and they shake you in your bed until you wake up. And only the last drop on the accumulating issues. When I first used it, I was on an android phone and to connect the device was a constant battle. 2 months later I bought an iPhone luckily and connections were good. But the scheduling issues kept on going. For instance, whenever there is a change in daylight savings time, you have to delete all programs and enter them again. Really! This is what the support team suggested. Otherwise it will wake you up 1 hour before or after.

I have been using my Apollo Neuro for over 3 years and generally happy with it. However Very dissatisfied with the Customer Service today. I contacted them because the device will not charge. They are not interested at all because it out warranty. The warranty is 12months which is fair enough, but ridiculous they don’t offer a repair service . I think when paying £300 I’d expect better . How can they learn about product failings so that they can improve the product fir the future.

This is a TOY vibrator. I reached out numerous times to inquire as to how it gets sleep information. They came back with obfuscation and double speak. This is. SCAM TOY ONLY

I placed an order on Christmas Day. We are now at 1/13/2025 and haven’t heard a word back. I just received an email this morning stating that they “cannot say when my order will be shipped as it’s on a first come first serve basis.” So I tried calling customer service 3 times. Each time it says there is a 2 minute wait but after 5 minutes of holding it hangs up on me. Filing a claim with my CC company for a refund.

I’ve been waiting for over 6 weeks for my order, even though the delivery was supposed to take 5-7 days. Customer support has completely ignored me until I started messaging them on Instagram. Then, they made promises they never kept, and now there’s literally "nothing they can do". I’m beyond frustrated. I ordered 3 of their APOLLO wearables, so we’re talking about a purchase of over 1000 EUR. Honestly, this whole experience has been awful. No matter how good the product might turn out to be, the way I’ve been treated is just unacceptable. At this point, I don’t even want the products anymore.

Absolutely awful service from the customer service team. My subscription was coming to an end this month. I renewed because I was sent an email offering me the new Apollo Pro subscription for just $10. I went ahead and renewed and was charged $99.99. I have sent the customer service team several emails and copies of my account, the email containing the offer, etc., but, of course, nearly 10 days on and I haven’t had a response. Absolutely awful for a company to lure a customer in on false promises and then overcharge them and refuse to refund the money after. It is disappointing, as I have been using my Apollo for nearly two years and was very passionate about the device, but now it has left a sour taste, and I definitely won’t be looking to continue with them nor will I continue to recommend the product.

Imagine paying £340 for the placebo effect from a vibrating plastic box with no screen and a second rate app which works intermittently and most of the content is behind a monthly subscription paywall. Just buy some magic crystals from Amazon and save £340, just to remind you that’s the price of a new 40 inch flatscreen TV, an Apple Watch, an all inclusive holiday in the Dominican Republic.

It stopped holding a charge after a few months and I didn’t contact support in the one year warranty period so it’s junk. I have no idea why I had to pay $500 for a piece of plastic that literally just vibrates if they aren’t even going to send a replacement. Terrible customer satisfaction. I had an issue with an anti-EMF device that cost the same and they immediately sent me a brand new one with one email. I was expecting a certain level of respect from this company because you pay a lot of money, but no.