Apollo NeuroReviews of apolloneuro.com

I have not received the product so I cannot say if it works but this is too expensive to have zero customer service or support. I ordered my item August 4th and have still yet to receive the item. Today is August 16th. The package was mis shipped by DHL to the wrong USPS location and I contacted Apollo customer service about this and they did absolutely nothing but told me to wait until August 25th before contacting again. Not sure how that is acceptable for an almost $400 product (I also purchased smart vibes which I can’t use since I don’t have the product). My tracking and item seemed to be stuck in the wrong city and didn’t update for several days while I waited. I finally initiated a missing mail request with USPS and they located my package which was back in Utah (where it originally started and several states away) so it somehow got mis sorted by USPS as well and sent back to the original location. I am concerned the package is damaged or they messed up the label somehow because it’s strange two different shipping companies both mis-sent the item. Tried emailing customer service twice and never received a response. When I go to look in my latest ticket from two days ago it was marked “solved” by Pedro although he never sent me a message back and my issue isn’t solved. Still hoping I get the item and it’s good but I don’t feel good about this company now. I definitely would not recommend buying from them as customer service is nonexistent so there is no help if a problem occurs.

Don't buy the Apollo Neuro device if you are android user. You will end up holding a device in your hand wich is a proven sleep- and PTSD aid, but isnt able to connect to your phone. It CAN help you, but It wont. That frustration is the opposit of helpfull. Got the device end of may this year and I payed for 'smart vibes'. When it works, its really good. I charge it in the morning, restore and get connetion, but when I try to start the focus vibes before a speach later in the day, no connection. Same during social events, no connection even if I wear it below the knee and the phone in my pocket right next to it, lost connection. I have used hours every week, trying to get a connetion estblished to the Apollo Neuro device. After last app update its impossible. I have to let go and stop using Apollo Neuro device, its too many frustrations and lost sleep, trying to get a connecion for the night. I know from prior experiences, that the only way to get in contact with the company or get things mooving is by writing a review.

In principle, the idea & effect of the Apollo Neuro are good — BUT the execution is absolutely poor. There are constant connection issues, which make it nearly impossible to use the device as intended. That’s simply unacceptable! For the EXTREMELY high price of the Apollo Neuro, this is outrageous! The support is just an AI chatbot & not really helpful. Clearing app data, resetting the device, & re-pairing sometimes works — but often it doesn’t. Unfortunately, I’m not the only one experiencing these issues. Many modes are also only available with an EXTREMELY expensive subscription. Conclusion: Total rip-off! :( Stay away until the manufacturer fixes the problems & lowers the price significantly!

I really want to give this 5 stars but here is the issue. The device itself feels like it came out of a gumball machine. It's just extremely cheap plastic. The band itself is absolute trash and keeps falling off. I've already almost lost my device not realizing it fell off my wrist. The price point at $350 for such cheap hardware is criminal. On top of it you need to pay $100 a year to access the more helpful features on the device. I do feel it has helped me in sleeping a little better but I've only used for 5 days so I can't really speak to that as of yet. If this device was priced at $100 then I would most likely be able to give it 5 stars. Def not worth the high cost imo.

I have been beyond frustrated with my Apollo device. It's a great idea, but the implementation is garbage. What you receive upon purchase is a small device that vibrates. Beyond a clip and a synthetic band, that's it. There's your $500. First of all, as soon as you buy it, it prompts you to purchase "Smartvibes" which promise to increase your sleep by ..an amount a day! That's only another $100. I resisted for a while, but the device actually did seem to be helping me sleep, so I figured "why not?" and purchased it. Everything went downhill from there. First off, the SmartVibes (or is it Smartvibes?) add-on suggested I delete my current schedule. This was a toughie, because it had taken me almost a week to (inexplicably) have to set up "sleep" scheduling from 10PM-6AM. I had to create event after event in the app and make sure that they didn't overlap. There is no option to just select an area of time and say "I sleep during this time." But once I purchased SmartVibes, it informed me that my events were preventing SV from operating properly, and that I should cancel my events and also wear it at least 3 hours during the day and 3 hours at night. Thus, it began. The charging port for the Apollo is on the inside of the device. Short of turning my leg or arm into a USB-A (that's right, the current version doesn't even support USB-C charging) port, I don't really know how to do that and the SmartVibes doesn't tell you. Nor does it really tell you what it's doing. The best thing that SmartVibes is doing, I think, is for the company to harvest data on the users, because it sure didn't seem to be doing anything for me. It's a black box that only tells you what you've done, sometimes...And I'm being literal on that. I have a Garmin smartwatch, several pairs of headphones (in and out of ear), and other USB/Bluetooth devices - all of which connect better, more efficiently, and more reliably than this device that resides either on my wrist or ankle at any given time. Routinely, I'd get "not able to connect" errors from my phone regarding the device. When I would get these errors, oftentimes the device would be on my wrist and I'd be holding it in my hand. Sleep data and other things were a nightmare to get collected. I emailed the company, and the consensus from them was basically "have you tried turning it off and back on again." To give you an idea of how expensive, yet dumb this device is, it doesn't even register that you've taken it off. That's right - it can be in the middle of a cycle, I unstrap it, and it continues vibrating and continuing the cycle. When the app won't register, I've found the best way to stop it from continuing is to just plug it into its USB-A cable. That stops it. Which really makes me dubious about the claims that the $100 SmartVibes subscription is doing anything, really, except maybe responding to a gyoscope in the device. It doesn't even have a pulse monitor like my Garmin Watch, or an Apple watch, or a fitbit, or a...you get the picture. Bottom line: If your super-expensive single-purpose device without any display or other function that's supposed to help me with my body can't tell that I've unstrapped you from my body, you have some huge design flaws. For $100, I'd accept this. For half of the price of a high-market phone, this is a terrible buy. I'd love my money back.

I wrote a good review on my apollo neuro in August. Everything was going well I felt it was working quite well for me. Then the middle of February I started getting inaccurate sleep data. Contacted customer service by email. They requested screenshots of my sleep data so I complied with many many screenshots. They said that they needed a software update to correct the problem. I'm not an engineer but that did not make sense to me seeing how my apollo neuro read my sleep data once when it wasn't even on my wrist it was on the bed stand next to me. I suggested they send me a new one to see if it's a sensor problem with the old one. No reply insisted it was software. That was 2 1/2 months ago no software update yet. I called four days ago to find out if I could speak to a supervisor because of the lack of customer service to resolve my problem. I was told to supervisor would call me back. This is the fourth day since my phone call I've heard nothing. I am living on my Social Security so I do not have a lot of money. I paid $350 for the apollo neuro and $110 for the smart vibes. As I see it right now I have wasted a large sum of money. I don't understand how they can be putting out a second Apollo Nero 2.0 when they can't fix the problems with the first Apollo. Very disappointed with customer service. When my year is up for my smart vibes I will look elsewhere for a vega nerve stimulator

100% INEFFECTIVE, for any of the things it said it could help with, my major concern was, sleep, nothing! Spoke with customer service a number of times, no helpful suggestions.

First device broke when it got wet. Bought a second one- can’t figure out how to pair it to my subscription. The WORST customer service I have ever experienced. It’s all BOTS and when I finally got a phone number from a social media bot I got a message saying they were busy and might be able to call me back I’m 30 minutes- but your EST timeframe would mean you will be CLOSED then. Find a device that lasts with customer service. This company isn’t reliable or usable. There are other devices that can do the same that don’t break so easily.