Apollo ModaReviews of apollomoda.com

Response from Apollo ModaMay 24, 2023

Dear Saroj, We apologize for any confusion caused. Upon reviewing your order, we confirm that the correct size of shoes was sent to you. However, we understand your desire to initiate a return. To proceed with the return and facilitate an exchange or refund, we kindly ask you to follow our return/exchange policy. We apologize for any delays in our response and any lack of communication regarding your return request. Our customer service team will personally assist you in initiating the return process and provide you with detailed instructions and shipping information. We apologize for any inconvenience caused and assure you that we are committed to resolving this matter to your satisfaction. Thank you for your understanding, and we appreciate the opportunity to assist you further. Best regards, Apollo Moda

Response from Apollo ModaMay 24, 2023

Dear KB, We apologize for the mishap with your order and the delay in getting you the shoes you were looking forward to. It seems like our communication missed the mark, and we're sorry you had to make alternate plans for your event. We did inform you promptly that the style was out of stock and offered a refund. Unfortunately, it seems our email didn't reach you in time. Nonetheless, we did process the refund as soon as we realized the situation. We understand your disappointment in not receiving the shoes you had hoped for. To make it up to you, we'd like to offer you a special discount on your next purchase with us. We hope this opportunity will allow us to provide you with a better experience. Thank you for your understanding, and we apologize for any inconvenience caused. We value your feedback and are committed to improving our service. Best regards, Apollo Moda

Response from Apollo ModaMay 24, 2023

Dear Norman, Your claim is entirely false. We prioritize delivering exceptional customer service and never withhold support based on review ratings. We apologize if there was a delay in addressing your size issue, but your statement is misleading. Kindly provide accurate information before making baseless accusations. We are here to assist you, so please reach out with your concerns. Regards, Apollo Moda

Response from Apollo ModaMay 16, 2023

We apologize for any inconvenience caused. Rest assured, we have initiated a 100% refund for your purchase. If you haven't received it yet, please reach out to us at [email protected] so that we can assist you promptly. Your satisfaction is our priority, and we are here to ensure a seamless resolution for you.

Response from Apollo ModaMay 14, 2023

Dear JOVAN, Thank you for taking the time to provide feedback about our shoes. We're sorry to hear that you found them to look cheap and made of plastic. We take your comments seriously and appreciate the opportunity to address your concerns. At Apollo Moda, we're committed to creating shoes that not only look great but also have a positive impact on the environment. That's why we're proud to use 40% recycled plastic in the production of our shoes. We're also excited to participate in the Souls for Soles program, where we offer our customers a reward for sending their old shoes to be recycled. We understand that style is a matter of personal taste, and we strive to provide a range of options to suit every preference. If you would like to explore alternative styles or have any other concerns, please don't hesitate to contact our customer service team. Once again, thank you for your feedback, and we appreciate your support of our commitment to sustainability. We hope to have the opportunity to serve you again in the future. Best regards, Apollo Moda.

Response from Apollo ModaMay 14, 2023

We're sorry to hear that you haven't received your shoes yet. Please accept our apologies for any inconvenience this may have caused. We value your business and would like to help resolve this issue as soon as possible. Kindly contact us at [email protected] so we can assist you further and ensure that your order is delivered to you promptly. Thank you for choosing Apollo Moda, and we look forward to hearing from you soon.

Response from Apollo ModaMay 14, 2023

Dear Joshua, We're sorry to hear that you experienced difficulty with our product and had trouble returning it. Please accept our sincerest apologies for any inconvenience this may have caused. We take quality concerns very seriously, and we would like to investigate this matter further to ensure that we are providing the highest quality products and service to our customers. Regarding your return request, we apologize for any communication issues and we would like to help resolve this matter for you as soon as possible. Our team sent you multiple return labels to the email address on file, but it appears that there may have been some difficulty in receiving them. Please reach out to our support team at [email protected], and we will be happy to assist you with the return process. Thank you for choosing Apollo Moda, and we appreciate your feedback. We're committed to providing our customers with the highest level of quality and service, and we look forward to the opportunity to make this right for you. Best regards, Faz Ljutic Apollo Moda.

Response from Apollo ModaMay 13, 2023

Dear Damon, We apologize for any inconvenience caused by our email communication. We understand your frustration and will take immediate action to ensure that you are removed from our email list. We value your feedback and take it seriously. We apologize for any negative experience you may have had with our company, and we would like to have the opportunity to make things right. Please let us know if there is anything else we can do to assist you. We appreciate your business and hope to have the chance to serve you again in the future. Best regards, Apollo Moda