Apollo ModaReviews of apollomoda.com

Response from Apollo ModaDec 16, 2023

We deeply apologize for the condition in which you received your shoes and for the size issue. This is certainly not the standard of quality we strive for. We would like to rectify this situation immediately. Could you please contact our customer service team to arrange for a replacement or a different size? Your satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction. Faz Ljutic Owner & CEO

Response from Apollo ModaDec 16, 2023

We sincerely apologize for the delay and any inconvenience this has caused. It's concerning to hear about your experience with our customer service, and we assure you that respect and prompt service are our core values. We are looking into why your refund has not been processed yet, despite the return being received three weeks ago. This is not the level of service we aim to provide, and we deeply regret that your experience has been less than satisfactory. Your feedback is crucial for us to improve, and we take your concerns very seriously. We will expedite the review of your case and ensure that your refund is processed as quickly as possible. We understand your decision not to be contacted for further reviews and respect your privacy. Again, we are truly sorry for this experience and appreciate the opportunity to make things right. Please feel free to reach out to our customer service team if you have any further issues or concerns. Thank you for bringing this to our attention. Faz Ljutic Owner & CEO

Response from Apollo ModaSep 22, 2023

Dear Carlos, We genuinely appreciate your feedback and truly regret to hear about the issues you encountered with your purchase. We apologize for any misunderstanding regarding the material. Our intention with "vegan leather" is to convey the cruelty-free aspect of the material. We're very sorry for the oversight with the shoe size. Such errors are not representative of our typical service standard. It's disheartening to know the size 9 was not comfortable for you. Our aim is always to deliver shoes that not only look good but also feel good. The squeaking is definitely not an expected experience, and we will look into this matter to ensure better quality checks. We understand the frustration about shipping duration and any confusion regarding our location. We're continuously working on improving our logistics to deliver faster. Please reach out to us at [email protected] so we can address your concerns directly and assist in finding a resolution, whether it's a return, exchange, or refund. We want to make this right for you. Again, thank you for bringing this to our attention. Your feedback will help us improve our products and services. Warm regards, The Apollo Moda Team

Response from Apollo ModaDec 16, 2023

We are genuinely sorry to hear about your disappointment with our products and the issues you've faced with our return policy. Our commitment to a 30-day full refund guarantee is fundamental to our customer service, and we apologize if there has been a misunderstanding or error in processing your return request. We take concerns about the quality of our products very seriously and are eager to investigate this matter further. Could you please provide us with more details about your specific situation, including any relevant order information? This will help us understand where things went wrong and how we can rectify the issue. Our goal is to ensure your satisfaction, and we would appreciate the opportunity to resolve this issue to your satisfaction. Please reach out to our customer service team, and we will do our utmost to address your concerns promptly and effectively. Thank you for bringing this to our attention, and we hope to turn your experience around. Faz Ljutic Owner & CEO

Response from Apollo ModaSep 22, 2023

Dear Lucio, We are deeply sorry for the frustration you're experiencing. Your concerns deserve immediate attention, and it's evident that we have missed the mark in communicating effectively. Please accept our sincerest apologies for the inconvenience and lack of timely response. We understand the importance of swift and efficient customer service, and it's clear we need to do better. To ensure a prompt resolution, can you please forward your previous emails or provide your order details to [email protected]? I will personally ensure that your concern is addressed as a top priority. We value your business and are committed to making things right. Thank you for your patience and understanding. Warm regards, Apollo Moda Customer Support Team

Response from Apollo ModaDec 16, 2023

We sincerely apologize for the inconvenience caused. We are pleased to inform you that we have resolved the issue by dispatching the correct size to you. Faz Ljutic Owner & CEO

Response from Apollo ModaJun 12, 2023

We appreciate your understanding that return labels are free of charge. However, we kindly request that you refrain from requesting the return label through a 1-star review. While we understand your dissatisfaction with the product, this platform is not the appropriate place to request a return label. To obtain the label, please reach out to our customer support team using the email address or phone number provided throughout our website.

Response from Apollo ModaJun 12, 2023

We deeply apologize that despite resolving the issue with the size, you felt compelled to give us a 1-star review. Your rating has greatly saddened us, and we believe it is unjust.