Apollo Moda Reviews | Read Customer Reviews of apollomoda.com

Apollo Moda Reviews | Read Customer Reviews of apollomoda.com

Apollo Moda reviews

Showing 34 reviews with 1 star · Clear filters

Gerardo B.
Jan 30, 2025
Still no answer
Still no answer. Still no money return.
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Colin S.
Jan 2, 2025
Don’t buy these shoes
Don’t buy these shoes. Customer service is nonexistent. They don’t respond to your calls/emails. Order a women’s size 8 and they send a men’s size 8.
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Steve R.
Jul 9, 2024
BE WARNED..
BE WARNED... My story is like everyone else.. First they sent wrong pair. They apologized and said they would replace it. They sent label and I sent the pair back but never received the replacement. Then Second pair did not fit. I contacted them about the free returns and they refused to send me a label to return the second pair that does not fit. Many e mails and disputes later still nothing and waiting on them. No matter what they respond here, they do not honor their returns policy on their website and they send wrong items with no way to exchange.. BE WARNED
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P L.
Apr 24, 2024
Impossible return policy and a potential scam
Shoes arrived and didn't fit - not even close to my normal size. Despite following their complicated return process and sending multiple photos of the shoes demonstrating their perfect condition, this company rejected my return request twice claiming that the shoes "looked worn." This company's business model is based on a non-existent return policy: once they have your money, they will not work with you to issue a refund or exchange, despite advertising these options. On top of that, the shoes that arrived seemed cheap and shipped from Turkey. These things are cranked out in some sad factory with zero quality control.
Response from Apollo ModaApr 28, 2024
We sincerely apologize for any inconvenience you've experienced and appreciate your feedback. Our aim is always to provide the best quality products and service to our customers. Regarding your return request, our policy requires items to be returned in their original, unworn condition for a refund or exchange. Unfortunately, based on the photos provided, it appeared that the shoes had been worn, which is why your return request was rejected. As for the origin of our shoes, we source our products from various reputable manufacturers around the world, including Turkey. This allows us to offer a diverse range of styles and designs to our customers. We understand your frustration and want to assure you that we take customer satisfaction seriously. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to our customer service team. We're here to help. Thank you for bringing this to our attention. Faz Ljutic Founder & CEO
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Avraham G.
Nov 28, 2023
Return policy is terrible.
Return policy is terrible.
Response from Apollo ModaDec 16, 2023
Thank you for your feedback. We apologize if our return policy did not align with your expectations. We maintain a 30-day return policy for unworn items to ensure all our customers receive pristine and unused products. We understand that you wished to return worn shoes outside of this 30-day window. While we strive to accommodate our customers' needs, we must adhere to these guidelines to maintain fairness and quality standards. We appreciate your understanding and are always here to discuss any concerns or suggestions you may have to improve your experience with us.
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BERT E.
Nov 18, 2023
Never got my refund
Never got my refund
Response from Apollo ModaNov 26, 2023
Dear Bert, Thank you for reaching out to us and bringing this matter to our attention. I'm sorry to hear that you haven't received your refund yet. I want to assure you that your refund has been processed from our end. However, please note that it typically takes about 2-3 business days for the refunded amount to appear in your bank account. This delay is due to the processing times of banks and financial institutions, which are beyond our control. If you still do not see the refund in your account after this period, I encourage you to contact us directly or reach out to your bank for further clarification. We appreciate your patience and understanding in this matter and are committed to ensuring your satisfaction. Warm regards, Faz Ljutic CEO Apollo Moda
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James S.
Oct 24, 2023
To small I asked for a 45 which is 11…
To small I asked for a 45 which is 11 US twice I got 41 and then a 44 both not what I asked for unsatisfied customer
Response from Apollo ModaDec 16, 2023
We sincerely apologize for the inconvenience caused. We are pleased to inform you that we have resolved the issue by dispatching the correct size to you. Faz Ljutic Owner & CEO
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Angel P.
Oct 23, 2023
Very poor matirial
Very poor matirial
Response from Apollo ModaDec 16, 2023
We're sorry to hear that you're not satisfied with the material quality of our product. We take pride in our craftsmanship and are committed to providing high-quality items. Could you please provide more specific feedback or details about your concerns? This information would be invaluable in helping us address the issue and improve our products. Your satisfaction is important to us, and we're here to assist in any way we can. Faz Ljutic Owner & CEO
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