A Plus Moving and StorageReviews of aplusmovingandstorage.co

Do not use this company. Our binding contract was changed at point of pick up and the new contract was never sent to the contractee (us). Rather, they took the paperwork that our daughter signed and could not reproduce it when we were told it would now be $800 more. They wouldn't bring our items into the new location until we paid extra even though we STILL didn't have the breakdown. Felt like blackmail. Unbelievably bad service from start to finish with all promises and no "I am sorry." They dropped the ball with the paperwork and we have to pay the price.

First I want to say I was getting quotes from several companies then Ryan James contacted me. Everything was fine until I didn’t respond to him due to being admitted in the hospital then he get extremely rude with me. Even told me that I couldn’t afford his company and all kinds of stuff. I asked him numerous times to stop texting me and he just kept on. Im laying in a hospital bed and this man is harassing me and being extremely rude! (And if the company would like proof I have the text messages to prove it I’d be happy to share them!) this is not good business! Needless to say I am going with another company because it’s so uncalled for to be harassed and told I’m to broke to afford them (fyi I’m not but if I was that is incredibly insulting and uncalled for!)

In the beginning it was a rocky start. I don’t feel like I was fully heard when given my inventory. I later had to add more items because they didn’t accurately put down what I said. Ended up getting charged more later to adjust it. However, the moving team was excellent. Chris Love and his partner were great to work with and helped me through every step of the way. They did an excellent job and helped me make a stressful move more seamless. I would highly recommend Chris’s team to move with us again.

My move went well overall, and I would use A Plus Moving and Storage again. The two movers who came were excellent. Christopher Love and the other gentleman were professional, patient, organized, and very helpful throughout the process. They helped pack, wrap, and organize everything carefully, and they worked with me even though I was particular about making sure certain items were bubble wrapped properly. The movers themselves were phenomenal. The reason I am giving 4 stars instead of 5 is because of the back end process, especially the inventory list and communication with the office. Each time we reviewed the inventory, it seemed like items that had previously been discussed were missing or had to be added back, and the price changed each time. That part felt cumbersome and not as transparent as it could have been. It also created some stress because I had to keep rechecking the list, calling back, and making sure essential items were still included. In the end, dispatch and the drivers helped facilitate everything, and the move was completed successfully. I do think this is a good and trustworthy company, but there is room for improvement in customer service, inventory accuracy, and pricing clarity. The actual movers were outstanding, and they are the main reason I would consider using the company again

HORRIBLE Experience! Are they paying people for the good reviews?? I have moved several times and have NEVER experienced anything SO bad! The movers/packers had no idea what they were doing and didn't even have the proper equipment and packing materials, resulting in 1,000s of dollars in damage to my furniture, fine art work, dishes, pottery, TVs, etc. They didn't even have bubble wrap?!? Then try to go through the insurance claim process--oh, what a joy that is! They are all in cohoots to make it SO difficult that you will just give up. They offered my $131.00. Are you kidding me?!?!?!? On top of that, they couldn't even tell me which day they were coming until the day before...makes it really hard to plan a cross-country move! And then found reasons to upcharge me! STAY AWAY if you don't want the emotional stress of your valuable items being destroyed!