Americas Preferred Home Warranty Reviews | Read Customer Reviews of aphw.com

Americas Preferred Home WarrantyReviews of aphw.com

4.81,785 reviews
Repair Service Providers
Jackson, Michigan

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Americas Preferred Home Warranty

About Americas Preferred Home Warranty

America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed.APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care.A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through:• What’s covered and how the plan works• How the contractor-of-choice process operates• The steps to file a claim with confidenceAPHW also offers a simple three-step claims process designed to make home repairs as smooth as possible:1. Call APHW when a covered item breaks down2. Choose and schedule your own licensed contractor3. Submit the repair details for reimbursementWith more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.

Americas Preferred Home Warranty (aphw.com) has 1,785 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: aphw.com
Website: aphw.com
Category: Repair Service Providers
Location: Jackson, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Americas Preferred Home Warranty reviews

Showing 1,653 reviews with 5 stars · Clear filters

Chanel
Jul 7, 2026
I had a great experience working with…
I had a great experience working with Jackie. She was extremely helpful, patient, and knowledgeable throughout the entire process. She took the time to answer all of my questions and explained everything clearly, making sure I fully understood each step. Her professionalism and attention to detail made everything much easier and gave me confidence moving forward. I truly appreciate her assistance and highly recommend her!
Response from Americas Preferred Home WarrantyJul 8, 2026
Hello Chanel, We appreciate your thoughtful feedback! It's great to know Jackie took the time to answer your questions and made the process clear and easy to understand. Thank you for choosing America's Preferred Home Warranty! Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (How To Get Paid Faster: APHW Now Offers Ach Reimbursement). Respectfully, Customer Care Team
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Luis P.
Jul 6, 2026
genuine amazing CSR
Here’s a polished version with an exciting tone: The CSR did an amazing job explaining everything about the warranty clearly and thoroughly. She was also genuinely excited about my home purchase, which made me feel even more amazing and proud to be a homeowner!
Response from Americas Preferred Home WarrantyJul 7, 2026
Hello Luis, We appreciate your feedback! It's great to hear Maria's enthusiasm, professionalism, and knowledge helped you feel confident and excited about your new home warranty. Thank you for choosing America's Preferred Home Warranty! Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (What Does Home Warranty Cover? | APHW Coverage Guide). Respectfully, Customer Care Team
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Peter H.
Jul 3, 2026
Maria the best!
Maria was super helpful, very thorough on her details. She was also super friendly, and I felt comfortable asking her questions. I would recommend to a friend or family to her for home warranty.
Response from Americas Preferred Home WarrantyJul 7, 2026
Hello Peter, Thank you for taking the time to share your experience! We're delighted Maria provided the guidance and support you needed and helped you feel confident in your home warranty. We truly appreciate your trust in America's Preferred Home Warranty! Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7). Respectfully, Customer Care Team
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Jessica D.
Jul 3, 2026
Maria was amazing
Maria was amazing! It's my first home buying experience and she explained everything to me clearly and helped me understand all the benefits of the warranty. She was also very sweet and professional. It really put me at ease.
Response from Americas Preferred Home WarrantyJul 7, 2026
Hello Jessica, Thank you for your wonderful review! We're so glad Maria made your first home buying experience easier by clearly explaining your warranty benefits and providing such kind, professional support. Your home can be the ideal place for cool, peace, and quiet. Here are a few steps you can take to stay cool at home, and maybe even lower your electric bill (Hot Weather Ahead? Here’S How To Stay Cool This Summer). Respectfully, Customer Care Team
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Ken H.
Jul 3, 2026
Introduction to Services was Great
The representative that called me was super helpful and professional.
Response from Americas Preferred Home WarrantyJul 7, 2026
Hello Ken, We appreciate your feedback! It's great to hear Maria made your introduction to America's Preferred Home Warranty a positive experience with her professionalism and support. Did you know? We also strive to deliver a hassle-free reimbursement process. That’s why we also offer reimbursement through ACH. Learn more about it here: How To Get Paid Faster: APHW Now Offers Ach Reimbursement. Respectfully, Customer Care Team
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Jeffrey R.
Jul 3, 2026
Jackie was energetic and informative
Jackie was energetic and informative. Very helpful.
Response from Americas Preferred Home WarrantyJul 7, 2026
Hello Jeffrey, We appreciate your feedback! It's wonderful to hear Jackie made your experience positive with her knowledge and enthusiasm. Thank you for choosing America's Preferred Home Warranty! Did you know that you can also check your claims online? Visit our Claim Center to review, track, and manage your claims (https://bit.ly/3Q4YzP7). Respectfully, Customer Care Team
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Lydia P.
Jul 3, 2026
Debbie was very kind
Debbie was very kind, thorough and genuinely very pleasant to talk to. I am glad she will be my point of contact throughout the warranty.
Response from Americas Preferred Home WarrantyJul 7, 2026
Hello Lydia, Thank you for your wonderful review! We're so glad Debie provided kind, thorough, and friendly service. It's great to hear she made such a positive impression as your point of contact. APHW’s standard coverage applies to many home systems and appliances all around your home. Check out this short video for full details of what we cover (What Does Home Warranty Cover? | APHW Coverage Guide). Respectfully, Customer Care Team
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Joel Hubbard & Peyja M.
Jul 2, 2026
Sherry was great at explaining…
Sherry was great at explaining everything!
Response from Americas Preferred Home WarrantyJul 7, 2026
Hello Joel & Peyja, Thank you for sharing your experience! We're delighted Sherry's knowledge and guidance helped make the process easy to understand. We appreciate your support! Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/). Respectfully, Customer Care Team
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