Americas Preferred Home WarrantyReviews of aphw.com

Response from Americas Preferred Home WarrantyDec 30, 2025

Hello JH & NB, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how disappointing it can be when an issue arises soon after moving into your new home. Our contracts provide assistance when specific covered items experience a breakdown due to normal wear and tear. However, coverage does not extend to all situations, nor does it always include the full cost of repair or replacement. Covered items must also be fully functional and free of preexisting issues as of the warranty start date. When a home warranty is provided with the sale of a home, coverage is based on the plan in place at the time of purchase. Any additional coverage options offered during onboarding would apply only to future claims once the plan is upgraded. Our home warranty plans are designed to offer valuable protection for many key systems and appliances that homeowners rely on daily. We encourage all customers to review their coverage details, including limitations and exclusions, to ensure clear expectations. For transparency, full coverage terms can be reviewed here (https://www.aphw.com/terms-conditions). Respectfully, Customer Care Team

Response from Americas Preferred Home WarrantyDec 5, 2025

Hello Marcus, Thank you for sharing your contact information. Our Home Warranty provides assistance when specific covered items experience a breakdown due to normal wear and tear. While it offers valuable support, it does not cover every situation and may not always cover the full cost of repair or replacement. In some cases, claims may not be approved if the item is not covered under your plan, if the issue falls under an exclusion, or if it is otherwise not due to normal wear and tear. We understand that this can be frustrating, and our goal is to help every customer feel informed and confident about their coverage. We always encourage reviewing the complete breakdown of your plan, including covered items, exclusions, and any limitations, so you can have a full understanding of your coverage. You can view your complete coverage details here: https://www.aphw.com/terms-conditions. Respectfully, Customer Care Team Hello Marcus, Thank you for taking the time to leave us a review. I would like to review your claims, but I am unable to locate your account with the limited information provided. Please send this review, along with your property address and contact information, to [email protected], and we will be in contact with you. Respectfully, Customer Care Team

Response from Americas Preferred Home WarrantyDec 1, 2025

Hello Ursula, Thank you for taking the time to leave us a review. The contract offers assistance when specific items experience a breakdown due to normal wear and tear. It does not apply to every situation, and in some cases, it may not cover the full cost of repair or replacement for a covered item. The terms of your warranty state that APHW is not responsible for any costs related to repair, replacement, installation, or labor for any covered system or part that is still under an existing manufacturer’s warranty or a third-party service plan or agreement. Because you have a third-party service agreement, we are unable to assist with the repairs at this time. Our home warranty plans are designed to offer valuable coverage for many of the systems and appliances you depend on daily. To help ensure there are no surprises, we encourage you to review your coverage details, including what is and is not included, as well as any limitations. We’re committed to being transparent, so you always know what to expect (https://www.aphw.com/terms-conditions). Respectfully, Customer Care Team

Response from Americas Preferred Home WarrantyNov 14, 2025

Hello Carmen, Thank you for taking the time to leave us a review. Your contract provides assistance for the breakdown of specific covered items due to normal wear and tear. While it offers valuable coverage, it does not cover every situation, nor does it always cover the full cost of repair or replacement. We reviewed your electrical claim, and the warranty requires that all covered items be fully functional at the time your coverage begins. There were several electrical issues that were not corrected before the warranty went into effect. Because these conditions fall outside of coverage, we are unable to assist with this electrical repair. Our home warranty plans are designed to provide valuable coverage for the systems that you rely on daily. To avoid any surprises, we encourage you to review your coverage details—including what is and isn’t covered, as well as any limitations. We’re committed to transparency so you always know what to expect. (https://www.aphw.com/terms-conditions) Respectfully, Customer Care Team

Response from Americas Preferred Home WarrantyOct 30, 2025

Hello Phil, Thank you for taking the time to share your feedback. Our contract is designed to provide assistance for breakdowns of specific items caused by normal wear and tear. It does not cover every item and may not cover the full cost of repair or replacement for items that are included. In this case, your technician identified an issue with your dishwasher touchpad, which is not listed as a covered item. Based on the details provided, we are unable to assist with this claim. Our plans are intended to offer meaningful protection for many of the systems and appliances you rely on daily, and we aim to be transparent to avoid any unexpected surprises. We encourage you to review your coverage details regularly to fully understand what is and isn’t included (https://bit.ly/3IEfjbl). Respectfully, Customer Care Team

Response from Americas Preferred Home WarrantyOct 14, 2025

Hello Melvin, Thank you for taking the time to leave us a review. Your contract provides assistance for specific items that experience breakdowns due to normal wear and tear. However, it does not cover all issues and may not include the full cost of repair or replacement, even for covered items. Upon review of your roof leak claim, the technician identified several issues, all of which were determined to be the result of improper installation. As outlined in the terms of your warranty, repairs related to improper installation are not covered, and we are unable to assist with this claim. On September 30, our Customer Service Rep did attempt to contact you. She was unable to leave a voicemail. Our home warranty plans are designed to offer valuable coverage for many of the systems and appliances you depend on daily. To avoid future surprises, we encourage you to review your coverage details (https://bit.ly/2WwrHqZ) to better understand what is and isn’t included. We’re sorry to hear the warranty did not meet your expectations. If you have any questions about your warranty or your claim, feel free to contact our Customer Service Team at 800-648-5006. They are always available and ready to assist you. Respectfully, Customer Care Team

Response from Americas Preferred Home WarrantyAug 15, 2025

Hello John, Thank you for taking the time to leave us a review. I would like to review your claim, but I am unable to locate your account with the limited information provided. Please send this review, along with your property address and contact information, to [email protected], and we will be in contact with you. Respectfully, Customer Care Team

Response from Americas Preferred Home WarrantyAug 5, 2025

Hello Peggy, Thank you for taking the time to leave us a review. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. We have reviewed your heat pump claim. Based on the information that your technician supplied, we determined that your heat pump is covered by a manufacturer’s warranty. The terms of the warranty do not allow us to assist when the system is covered by a manufacturer’s warranty. Our home warranty plans are designed to provide valuable coverage for many of the systems and appliances you rely on every day. To ensure there are no surprises, we encourage you to review your coverage details, including what is and isn’t included, as well as any limitations. We’re committed to being transparent, so you always know what to expect (https://www.aphw.com/terms-conditions) Respectfully, Customer Care Team