Americas Preferred Home Warranty Reviews | Read Customer Reviews of aphw.com

Americas Preferred Home WarrantyReviews of aphw.com

4.81,785 reviews
Repair Service Providers
Jackson, Michigan

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Americas Preferred Home Warranty

About Americas Preferred Home Warranty

America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed.APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care.A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through:• What’s covered and how the plan works• How the contractor-of-choice process operates• The steps to file a claim with confidenceAPHW also offers a simple three-step claims process designed to make home repairs as smooth as possible:1. Call APHW when a covered item breaks down2. Choose and schedule your own licensed contractor3. Submit the repair details for reimbursementWith more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.

Americas Preferred Home Warranty (aphw.com) has 1,785 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: aphw.com
Website: aphw.com
Category: Repair Service Providers
Location: Jackson, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Americas Preferred Home Warranty reviews

Showing 28 reviews with 4 stars · Clear filters

Roberta F.
Jul 16, 2026
The information provided was helpful
The information provided was helpful, however, the person I spoke with had a strong accent and was difficult to understand, necessitating my having to ask her to repeat things frequently. She also spoke very fast, obviously reading from a script.
Response from Americas Preferred Home WarrantyJul 16, 2026
Hello Roberta, Thank you for taking the time to share your experience. We’re pleased to hear that the information Maria provided was helpful, though we’re sorry to hear that the pace of the conversation made it difficult to understand everything. Your feedback is appreciated and will help us continue to improve the experience we provide. APHW’s standard coverage applies to many home systems and appliances all around your home. Check out this short video for full details of what we cover (What Does Home Warranty Cover? | APHW Coverage Guide). If you have any further questions, feel free to call our Customer Service Team at 800-648-5006. They are available 24/7/365 and will be happy to assist you. Respectfully, Customer Care Team
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Fae Andersen Carsten A.
Jul 14, 2026
The concierge was amazing.
The concierge was amazing.
Response from Americas Preferred Home WarrantyJul 15, 2026
Hello Fae & Carsten, Thank you for your kind words! It's wonderful to hear that Debie provided such an amazing experience. Your feedback is greatly appreciated, and thank you for choosing America's Preferred Home Warranty. If you have any suggestions based on your experience that could help us enhance our service, we would appreciate hearing from you. Please feel free to email your feedback to [email protected], and we will ensure it reaches the appropriate team. Respectfully, Customer Care Team
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Risa S.
Jul 10, 2026
Valerie was very clear and precise
Valerie was very clear and precise but very friendly.
Response from Americas Preferred Home WarrantyJul 10, 2026
Hello Risa, We’re happy to hear Valarie was able to provide helpful information while making the experience friendly and easy to understand. Thank you for your kind words! Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7). Respectfully, Customer Care Team
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Pamela B.
Jun 18, 2026
Jackie answered any questions I had…
Jackie answered any questions I had very well.
Response from Americas Preferred Home WarrantyJun 19, 2026
Hello Pamela, We appreciate your kind words! It's great to hear Jackie addressed your questions thoroughly and helped make your warranty experience a positive one. If you are looking for ways to beat the heat this summer, don’t sweat it! Our blog has several great articles including this one that contains the info and tips you need to stay cool this summer. Check it out here (Hot Weather Ahead? Here’S How To Stay Cool This Summer). Respectfully, Customer Care Team
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Jarrett and Lynsey R.
Jun 4, 2026
Very detailed and clear
Very detailed and clear
Response from Americas Preferred Home WarrantyJun 5, 2026
Hello Jarrett & Lynsey, Thank you for your feedback! We're glad to hear Maria provided a detailed and clear explanation. Our goal is to ensure every homeowner feels informed and confident, and we're happy she delivered that experience for you. To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ). Respectfully, Customer Care Team
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Wilfredo J T.
May 21, 2026
Great Service Really Charismatic
Great Customer service and would highly recommend for anyone!
Response from Americas Preferred Home WarrantyMay 21, 2026
Hello Wilfredo, Thank you for the wonderful review! We’re so happy to hear Maria provided such charismatic and exceptional customer service. We truly appreciate your recommendation! To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7). Respectfully, Customer Care Team
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Nathan J.
May 15, 2026
Home warranty
Maria was informative and friendly.
Response from Americas Preferred Home WarrantyMay 15, 2026
Hello Nathan, Thank you for your kind feedback! We’re so glad to hear Maria was informative and friendly while assisting you with your home warranty needs. We appreciate your review! Looking for more ways to help maintain your home systems and appliances? Check out our blog! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/). Respectfully, Customer Care Team
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Dane Base & Chris B.
May 5, 2026
“Jackie” was highly personable &…
“Jackie” was highly personable & helpful over the phone.
Response from Americas Preferred Home WarrantyMay 6, 2026
Hello Dane and Chris, Thank you for your kind words! We’re so glad to hear that Jackie was personable and helpful during your call. We truly appreciate you sharing your experience! Your home can be the ideal place for cool, peace, and quiet. Here are a few steps you can take to stay cool at home, and maybe even lower your electric bill (https://bit.ly/46S95lP). Respectfully, Customer Care Team
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