Sean S.
Terrible do not use
Just plain terrible. The process was automated AI garbage, you call and talk to machine that doesn't listen. They email you a confirmation number, then you need to call another number and put the repair technician on the phone.... It took about 20 min and the technician had to go to another call. Recalled them a week later and they denied my claim. Highly recommend NOT getting a warranty from this company, not happy at all.
Response from Americas Preferred Home WarrantyJun 9, 2026
Hello Sean, Thank you for taking the time to share your feedback. We understand how frustrating unexpected repair expenses can be, and we appreciate the opportunity to address your concerns. Our home warranty contract is designed to provide assistance when specific covered systems and appliances experience a mechanical breakdown due to normal wear and tear. As outlined in the agreement, not all items are covered, and coverage may not extend to the full cost of repair or replacement. Regarding your claim, the pressure reducing valve is not a listed covered item under the contract, so we are unable to provide coverage for those plumbing repairs. We strive to be fully transparent about our coverage and limitations. You can review covered and non-covered items here (Basic Coverage Details) and learn more about contract limitations here: (https://www.aphw.com/terms-conditions). If you have any questions about your claim or coverage, please contact our Customer Service Team at 800-648-5006. Our representatives are available to assist and answer any questions you may have. Respectfully, Customer Care Team