Americas Preferred Home Warranty Reviews | Read Customer Reviews of aphw.com

Americas Preferred Home WarrantyReviews of aphw.com

4.81,785 reviews
Repair Service Providers
Jackson, Michigan

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Americas Preferred Home Warranty

About Americas Preferred Home Warranty

America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed.APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care.A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through:• What’s covered and how the plan works• How the contractor-of-choice process operates• The steps to file a claim with confidenceAPHW also offers a simple three-step claims process designed to make home repairs as smooth as possible:1. Call APHW when a covered item breaks down2. Choose and schedule your own licensed contractor3. Submit the repair details for reimbursementWith more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.

Americas Preferred Home Warranty (aphw.com) has 1,785 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: aphw.com
Website: aphw.com
Category: Repair Service Providers
Location: Jackson, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Americas Preferred Home Warranty reviews

Showing 1,653 reviews with 5 stars · Clear filters

David S.
Feb 20, 2026
Sherry is great at her job.
sherry was very friendly and answer all questions clearly and fully. She know what she was talking about. A good sales person as I am now thing of upgrading. She explain what the up grade covered and why it would cover. Will enjoy dealing with her again.
Response from Americas Preferred Home WarrantyFeb 20, 2026
Hello David, Thank you so much for sharing your experience! We’re thrilled to hear that Sherry took the time to answer all of your questions clearly and thoroughly. It’s wonderful that you felt confident in the information she provided and are even considering an upgrade. We’re so glad your interaction was such a positive one and look forward to supporting you again! To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ). Respectfully, Customer Care Team
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Tracy K.
Feb 20, 2026
AMAZING
The customer service & attitude was just delightful during a time that is sooooo frustrating...my agent Brittney was very knowledgeable of offers & the inner workings of my policy...she explained every question I great detail...just ALLLLLL around amazing.... I wish she could handle all of my affairs...truly appreciative & thankful
Response from Americas Preferred Home WarrantyFeb 20, 2026
Hello Tracy, We greatly appreciate your feedback! It’s fantastic to hear that Brittney provided such knowledgeable, patient, and thorough support during a challenging time. We take pride in delivering service that truly makes a difference, and your kind words reinforce that. Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ). Respectfully, Customer Care Team
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R. D.
Feb 20, 2026
A positively responsive company
When I called the company, each time I did not have to wait more than one minute to speak with a representative. This was tremendous because there are so many other companies that either make you wait 10, 15, 20 minutes or more or offer to call you back at some other time. As well, each representative I spoke with had easy to understand English. I followed the contract instructions for making my repair service claim and my claim was processed the same day that it was submitted.
Response from Americas Preferred Home WarrantyFeb 20, 2026
Hello R. Deane, We greatly appreciate your detailed feedback! It’s fantastic to hear that our representatives were able to assist you promptly and communicate clearly. We’re especially glad that your repair service claim was handled the same day. It’s our goal to make the process as smooth as possible for our customers. Thank you for recognizing our efforts; your satisfaction is our top priority. Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC). Respectfully, Customer Care Team
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Eric & Melissa J.
Feb 20, 2026
Jackie was very informative
Jackie was very informative. She was friendly and willing to answer any questions.
Response from Americas Preferred Home WarrantyFeb 20, 2026
Hello Eric and Melissa, Thank you for sharing your experience! We’re so glad Jackie was able to provide clear information and make you feel comfortable throughout your conversation. Knowing all your questions were answered is exactly the experience we hope for. Maintaining your furnace during these cold winter months can be critical. Check out this short article with DIY maintenance tips that can help your furnace last longer, potentially saving you money on heating bills and repair costs for years to come (http://bit.ly/4h2OErk). Respectfully, Customer Care Team
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Rodney Carpenter J.
Feb 20, 2026
Jackie did an amazing job today!
Jackie did an amazing job today!
Response from Americas Preferred Home WarrantyFeb 23, 2026
Hello Rodney, Thank you for sharing your experience! We’re thrilled to hear that Jackie made such a positive impact. It’s wonderful to know you felt supported and well taken care of during your interaction. We are 100% transparent about our coverage. We invite you to review what is and is not covered here (https://bit.ly/3IEfjbl), and get a clear look at any limitations here (https://www.aphw.com/terms-conditions). Respectfully, Customer Care Team
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Ramsden Williams Anne W.
Feb 20, 2026
Jackie was very kind and informative…
Jackie was very kind and informative during our call!
Response from Americas Preferred Home WarrantyFeb 23, 2026
Hello Anne and Ramsden, Thank you for sharing your experience! We’re so glad you found Jackie both kind and informative. Making sure every call leaves you feeling supported and confident is exactly what we aim for. We truly appreciate your feedback! Looking for more ways to help maintain your home systems and appliances? Check out our blog! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/). Respectfully, Customer Care Team
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Chris R.
Feb 20, 2026
Very informative and professional
Very informative and professional. Easy to work with. Highly recommended
Response from Americas Preferred Home WarrantyFeb 23, 2026
Hello Chris, Thank you for sharing your experience! We’re thrilled to hear you found the process informative, professional, and easy to work with. Knowing you feel confident enough to recommend us means a lot. We truly appreciate your feedback! Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7). Respectfully, Customer Care Team
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Moses C.
Feb 20, 2026
Excellent service.
The lady I spoke with (I forgot her name) was extremely nice and professional. She made sure I didn’t have any questions.
Response from Americas Preferred Home WarrantyFeb 23, 2026
Hello Moses, Thank you for sharing your experience! We’re so glad you received excellent service and felt supported throughout the conversation. It’s wonderful to hear that everything was handled in a professional and friendly way, and that all your questions were addressed. We truly appreciate your feedback! Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ). Respectfully, Customer Care Team
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