Americas Preferred Home Warranty Reviews | Read Customer Reviews of aphw.com

Americas Preferred Home WarrantyReviews of aphw.com

4.81,785 reviews
Repair Service Providers
Jackson, Michigan

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Americas Preferred Home Warranty

About Americas Preferred Home Warranty

America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed.APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care.A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through:• What’s covered and how the plan works• How the contractor-of-choice process operates• The steps to file a claim with confidenceAPHW also offers a simple three-step claims process designed to make home repairs as smooth as possible:1. Call APHW when a covered item breaks down2. Choose and schedule your own licensed contractor3. Submit the repair details for reimbursementWith more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.

Americas Preferred Home Warranty (aphw.com) has 1,785 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: aphw.com
Website: aphw.com
Category: Repair Service Providers
Location: Jackson, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Americas Preferred Home Warranty reviews

Showing 1,653 reviews with 5 stars · Clear filters

Kimberly T.
Mar 25, 2026
I wanted to take a moment to express my…
I wanted to take a moment to express my appreciation for Faith’s support during our conversation on 3/24/26. Faith was incredibly helpful in walking me through the claim process, clearly outlining each step and ensuring I understood what actions needed to be taken. I truly valued their willingness to talk everything through with me, and their guidance made the entire process much clearer and less daunting. Thank you so much, Faith, for your patience and thorough explanations. Your assistance was very much appreciated!
Response from Americas Preferred Home WarrantyMar 25, 2026
Hello Kimberly, Thank you for sharing such thoughtful feedback! We’re so glad to hear that Faith was able to clearly walk you through the claim process and provide the guidance you needed to feel confident in each step. It’s wonderful to know her patience and thorough explanations made the experience less daunting, and we truly appreciate you taking the time to recognize her support. Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7). Respectfully, Customer Care Team
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Jessica Q.
Mar 25, 2026
Pluming problem solved
My agent who assisted was quick with processing my request. She made sure I clearly understood the process and next steps. She made this a pleasant experience
Response from Americas Preferred Home WarrantyMar 25, 2026
Hello Jessica, Thank you for sharing your experience! We’re glad to hear that Valarie was quick in processing your request and took the time to clearly explain the process and next steps. It’s great to know your plumbing issue was resolved and that the overall experience was a pleasant one. We appreciate your feedback! Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (http://bit.ly/3ILQLTC). Respectfully, Customer Care Team
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Julia
Mar 25, 2026
Deb was easy to talk with
Deb was easy to talk with, and she listened to what I said.
Response from Americas Preferred Home WarrantyMar 25, 2026
Hello Julia, Thank you for your feedback! We’re glad to hear that Debie made your experience comfortable by being easy to talk with and taking the time to truly listen. Providing attentive and approachable service is very important to us, and we appreciate you sharing your experience. Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7). Respectfully, Customer Care Team
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Terry Reeder O.
Mar 25, 2026
Goid service
The representative was helpful and informative. She helped by answering my questions thoroughly.
Response from Americas Preferred Home WarrantyMar 25, 2026
Hello Terry, Thank you for your feedback! We’re glad to hear that Maria provided helpful and informative support while taking the time to answer your questions thoroughly. Delivering clear and attentive service is very important to us, and we appreciate you sharing your experience. Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/). Respectfully, Customer Care Team
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Nathan K.
Mar 25, 2026
Sherry was extremely helpful
Sherry was extremely helpful. Reviewed my policy with me and assisted with renewal.
Response from Americas Preferred Home WarrantyMar 25, 2026
Hello Nathan, Thank you for your feedback! We’re so glad to hear that Sherry was extremely helpful in reviewing your policy and assisting with your renewal. Providing clear guidance and support throughout the process is very important to us, and we appreciate you sharing your experience. Did you know that you can also check your claims online? Visit our Claim Center to review, track, and manage your claims (https://bit.ly/3Q4YzP7). Respectfully, Customer Care Team
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Michael G.
Mar 25, 2026
Sherry, the best contact to have
Sherry is so nice and personable, she went through the setup process and explained what my home warranty covered, and said if either my wife or I had any questions or concerns that we could call her and she would help us the best she can. If she didn't know the answer she would find the answer out and call us back. You can tell she loves her job and likes helping people.
Response from Americas Preferred Home WarrantyMar 25, 2026
Hello Michael, Thank you for sharing such a thoughtful review! We’re so glad to hear that Sherry made your experience feel personal, informative, and supportive from start to finish. It’s wonderful to know you felt confident in your coverage and comfortable reaching out with any questions. Providing that level of care and follow-through is exactly what we strive for, and we truly appreciate your feedback. Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7). Respectfully, Customer Care Team
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Donna Kemp Ashley J. K.
Mar 24, 2026
The lady that called me to explain the…
The lady that called me to explain the benefits and how it all worked was very knowledgeable and attentive. I look forward to doing business with you!
Response from Americas Preferred Home WarrantyMar 25, 2026
Hello Donna and Ashley, Thank you for sharing your experience! We’re so glad to hear that Debie took the time to clearly explain the benefits and how everything works, while providing knowledgeable and attentive support. It’s wonderful to know you feel confident moving forward, and we truly appreciate your feedback. Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ). Respectfully, Customer Care Team
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Jill
Mar 24, 2026
Sherry is Friendly and informative.
Sherry is Friendly and informative.
Response from Americas Preferred Home WarrantyMar 25, 2026
Hello Jill, Thank you for your feedback! We’re so glad to hear that Sherry made your experience both friendly and informative. Creating a welcoming and helpful experience is very important to us, and we appreciate you sharing yours. To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR). Respectfully, Customer Care Team
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