Dinesh
Total waste of time and money
Echoing the other reviewers prior to me. This company is a total scam and stay away from them. They pay absolutely nothing. I filed a claim on refrigerator and they took multiple follow-ups even to simply review the claim. After several efforts, they came back and said the parts and services are not covered. They even refused to pay the inspection fee to diagnose the issue. Absolute scam and a total waste of money. I would stay away from this company like a plague.
Response from Americas Preferred Home WarrantyDec 9, 2020
Hello Dinesh, Thank you for your review, I have reached out to you through Trust Pilot in an attempt to review your account, but have been unsuccessful in contacting you. Therefore this response is based on basic information. If you would like to have your account reviewed more accurately, please send this review with your contract number, claim number or property address to [email protected] and we will be in contact with you. The warranty is in place to assist with the cost of repairing or replacing specific items that fail in the home and may not cover everything. In order for the warranty to assist, we must get the full diagnoses from a licensed contractor. If the contractor does not call when they are on site or does not have all of the information needed, several calls may be necessary to obtain this information, delaying the process. Once a determination is made, we contact the homeowner to advise them of the determination. If the part is not covered under the warranty, it is the homeowners responsibility to pay the service call. This information and the covered parts list can be found in the warranty brochure. If you would like a copy of the brochure, please contact customer service at 1-800-648-5006. Our customer service representatives are available for you 24/7/365, and we look forward to taking your call. Respectfully, Customer Care Support Team [email protected] America's Preferred Home Warranty