Americas Preferred Home WarrantyReviews of aphw.com

Response from Americas Preferred Home WarrantySep 24, 2021

(Please also see response to your review on Google reviews) Hello Bill, Thank you for taking the time to review your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear. According to the contractor’s diagnoses, the roofing is less than 2 years old and failed from improper installation; therefore, the warranty was unable to assist. If you have any further questions or claims, please call 1.800.648.5006. We are available 24/7/365 and we look forward to speaking with you. Respectfully, Customer Care Support Team [email protected] America's Preferred Home Warranty

Response from Americas Preferred Home WarrantySep 10, 2021

Hello Chris, Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear—not all items are covered. After review of the claim, I see that there were no issues with the plumbing. The drain cover failed, and this is not a covered item. There are, however, many covered items throughout the home and attached garage under the warranty. We will contact you personally about your request. Respectfully, Customer Care Support Team [email protected] America's Preferred Home Warranty

Response from Americas Preferred Home WarrantyJul 6, 2021

Hello Dave, Thank you for taking the time to tell us about your experience with the warranty; I can understand your frustration with the claim determinations. The warranty is in place to assist with the cost of repairing or replacing specific items that have failed from normal wear and tear. After review of the claims on this contract, I see that the pressure reducing valve for the house failed, causing the water heater expansion tank to fail. These are not covered items under the warranty; therefore, we were unable to assist with these claims. I also see a claim for issues in the main bathroom caused by improper installation and a missing "O" ring. Due to the fact that the warranty only covers items that have failed from normal wear and tear, we were unable to assist with this claim as well. The warranty does offer a range of different covered items throughout the home for further value and satisfaction, which can be found in the warranty brochure. If you do not have a copy of the warranty brochure, have any additional questions, or need to file any additional claims, please contact customer service at 1.800.648.5006. We are available 24/7/365, and we look forward to taking your call. Respectfully, Customer Care Support Team [email protected] America's Preferred Home Warranty

Response from Americas Preferred Home WarrantyJun 25, 2021

Hello Danielle, Thank you for taking the time to tell us about your experience. I can understand your frustration with the claim determination. Based on the information provided I was able to review your claim and the information provided by the technician. The warranty is in place to assist with specific items that fail from normal wear and tear. Not all parts are covered. I see that the contractor advised that the failed part was a cracked grill; this is an non-covered part per the warranty contract. As requested, the warranty has been canceled and no further payments will be collected. If you have any questions, please do not hesitate to contact customer service, we are available 24/7/365 at 1.800.648.5006. Respectfully, Customer Care Support Team [email protected] America's Preferred Home Warranty

Response from Americas Preferred Home WarrantyApr 9, 2021

Hello Sheila, Thank you for telling us about your experience, I can understand your frustration with the claim determination. However, due to the limited information provided by this site I am unable to locate your contract. I would like to look into this further, please email this review along with your property address to [email protected] and I will be in contact with you after reviewing your claim. In the meantime, I would like to offer general information pertaining to what you have explained in your review. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear and may not cover the entire cost. Not all items are covered, and the list of covered items can be found in the warranty brochure. We need to speak with the licensed contractor that is on site to obtain the diagnosis and estimate to determine coverage under the warranty terms and conditions. In order to get a full diagnosis and estimate, further information may be needed and it is the choice of the homeowner to authorize additional diagnostic work to be done to obtain the necessary information, such as cutting an access hole to determine the repair needed. Each situation is unique and may require additional research to ensure we are providing proper coverage per the terms of the warranty, therefore a representative may ask to place you on hold while reviewing information with a supervisor. As with any warranty, there are limitations of coverage, and the limitation stated in this review is advised for informational purposes only and is not an approval. As previously stated, not all repairs are covered, and we must speak with the technician before any approval is given. Keep in mind that the warranty offers a range of different covered items throughout the home and attached garage for further value to you. If you have any further questions or need to file any additional claims, please contact customer service at 1-800-648-5006. We are available 24/7/365 for your convenience and look forward to speaking with you. Respectfully, Customer Care Support Team [email protected] America's Preferred Home Warranty

Response from Americas Preferred Home WarrantyApr 7, 2021

Hello Richard, Thank you for telling us about your experience, I can understand your frustration with the claim amount. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear and may not cover the entire cost. As with any warranty, there are limitations of coverage. These limitations are found in the warranty brochure, along with a list of covered items. I was able to review your contracts and appreciate that you have been a loyal customer for three years. I have reviewed your HVAC claim with the information provided and I was able to make an adjustment in your favor. I have left a message with information for you to contact us to discuss this matter. Please contact us at your earliest convenience so we can complete this claim for you. If you have any questions or additional claims, or would like a copy of the warranty brochure, please do not hesitate to call us at 800.648.5006, we are available 24/7/365 for your convenience. We look forward to talking with you. Respectfully, Customer Care Support Team [email protected] America's Preferred Home Warranty

Response from Americas Preferred Home WarrantyFeb 17, 2021

(Please also see response posted to the review on Google & Yelp) UPDATE: Hello Dusti, I can appreciate and understand your frustration. In order for the warranty to process reimbursement of the funds approved to assist with the cost of your refrigerator we must have a copy of the purchase receipt. Please contact us at your earliest convenience, so we may process your claim. Respectfully, Customer Care Support Team [email protected] America's Preferred Home Warranty ------------------------------------------------------------------------------------------------------------------------ Hello Dusti, Thank you for taking the time to fill out a review of your experience, I can understand your frustration with the claim determination. I see there was some confusion about the part that had failed, and several attempts were made to determine coverage. After reviewing your account, I am pleased to advise you that I have made an adjustment in your favor. I have attempted to contact you and I am awaiting your return call to go over the details of this adjustment. The warranty offers coverage on a range of different items in the home for further value and assistance. The systems and covered items can be found in the warranty brochure under the section titled “What Items Are Covered?”. Please contact us at your earliest convenience at the direct line we provided to your voicemail, so we may review your claim adjustment. We can also send a copy of the warranty contract for your review if desired. Respectfully, Customer Care Support Team [email protected] America's Preferred Home Warranty

Response from Americas Preferred Home WarrantyDec 31, 2020

Hello Natalia, Thank you for your review. I can understand your frustration with the claim determination, and with the information provided I was able to review your claims and contract. The warranty is in place to assist with the cost to repair or replace specific items in the home that fail from normal wear and tear. It does not cover everything and may not cover the entire cost. There is a deductible that has to be met for all approved claims. APHW is different because our homeowners can hire any licensed contractor of their choice. This gives our customers the freedom and control to have a contractor they know and trust repair their equipment. You get an independent repair diagnosis from your contractor, and this also helps speed up the repair time, as you oversee scheduling a time that is convenient for you. We make it easy for you with our 3 step process. First, you would call us or go online to start a claim, then schedule your contractor to come to your home and call us to speak with them once they have diagnosed the issue. We can then make a determination on the claim. I am pleased to see that we were able to correct your warranty dates immediately upon receiving your notification. Also, while we were unable to assist you with the well pump for your sprinkler system or the oven keypad (as these parts are not listed as covered in your contract), I do see that we were able to assist you with the full cost of repairing your Heat Pump (minus deductible). The warranty offers coverage toward many items in your home, offering more value to you. If you need to file additional claims or have further questions, please do not hesitate to contact customer service at 1-800-648-5006. They are ready and happy to take your call 24/7/365. Respectfully, Customer Care Support Team [email protected] America's Preferred Home Warranty