William E.
Glad I finally got my order.
I placed my order and was a bit confused how it transferred my funds to a coverwell card and it was used for the purchase. I found that a bit odd. After weeks of waiting, in complete confusion, because i never got a tracking number for the order. I wrote a review hoping that i could get some answers.Then apex peptides supply responded claiming that I never made a purchased from them. Even more strange, because my statements proved otherwise. After 3 weeks of waiting and asking for refunds I was bounced through a myriad of different sub companies. I finally received my product. Overall, I am pleased to finally get my product so that I my continue my research. Doubt that I will use this company again for future research purposes but on the other hand I glad I got what I paid for.
Response from ApexpeptidesupplyDec 20, 2025
Hi William, Thank you for taking the time to share a detailed account of your experience. We understand how frustrating confusion around payment processing and delayed order updates can be, and we’re sorry for the inconvenience this caused. We appreciate your patience while the order was resolved and are glad to hear that you ultimately received your product and were satisfied with it for your research needs. We’ve reviewed the communication and fulfillment process internally, as feedback like this helps us identify areas where clarity and responsiveness can be improved. We’ve also reached out to you directly to follow up. Thank you again for your honesty and for giving us the opportunity to improve. — Matt, Apex Peptide Supply