Caroline
Customer Service doesn’t reply (Don’t waste your time)
Customer support doesn’t respond to emails. I sent two notices, without a reply. Extreme delays for deliveries. Website has no notices posted - it still promotes 3-5 business days. Until after purchase they advise you it’s up to 2 weeks delay. Now I’m in my 3rd week, and still my bike has been received as of yet. I received a notification from FedEx with tracking number 3 days after purchase, but the bike was never released into transit for shipping. Package stayed in California. The poor response to customer service has sucked away all the excitement I once had. As I wait for the arrival of my bike, I can only imagine how terrible the assembly experience will be like.