AowomensbicyclesReviews of aowomensbicycles.com

The customer service is AWFUL. You would think when you're spending a couple hundred dollars on a bike that someone would be willing to assist. I have still not heard back anything regarding the shipment of my bike. If I didn't want a bike so bad, i'd honestly just cancel my order and get my money back.

I purchased 2 bikes! Thank goodness I did because In the first bike we received I was given 2 of the same size tools instead of the other size needed to tighten the handle bars! I was able to assemble both bikes because I opened the other bike purchased and the correct tools were included. Once installed, there is an issue with the brakes constantly rubbing on the tire. The other bike seems to ride great but now the brakes are making a loud noise when in use. Also on the one frame it was delivered with a gauge just under the seat of the bike. I would think for the money spent there should be no issues like that. I would not think that was damaged due to delivery considering it was packaged pretty well! I have reached out to customer service multiple times and have even requested how to return the one bike. On their website there is no return policy or instructions listed which is supposed to be included with your purchase! I understand that there is an overwhelming response of emails/purchases of bikes but if you have purchased a bike and there are issues or you would like to return a bike, you simply do not get a response except for an automated one. It has been well over 5 days for multiple e-mails sent and still no response from the company or any assistance with parts/repairs or instruction for return. This is my first purchase with this company and so far I am disappointed to spend over $1,000 and have no assistance or customer service at all. As well as not be able to ride our bikes which was the whole reason we made the purchase! At this point I have no idea how to process a return or a repair of the purchases made. I have been waiting to give a review in hopes that this would be made correct which was stated in an e-mail, hoping to give a better review. Wanted to love the purchase, company and bikes but unfortunately it did not work out that way. I hope to hear something from A/O to help us with our purchase.

I was sent the wrong bike. The bike I received isn’t on their site. Tried to call, could not get an answer. Then I emailed and received a generic email that pretty much said they were overwhelmed and couldn’t respond to customers due to Covid. That’s fine but when I was looking, I couldn’t find the bike I was looking for anywhere but found it on their site. Truth of it is they didn’t have it either although they said they did and just sent something else in place hoping it would suffice in order to gain the sale. The bike they sent was so far from what I ordered. Poor business practice is to blame, not Covid. Granted, I am in line now to receive a response. This was a gift for Mother’s Day. Shipping a bike back is going to be so easy and a lot of fun.

This rating maybe unfair to A/O however it reflects my frustration due to the fact I have yet to received the bike because it’s stuck on a trailer in Oak Park, Mi because FedEx is behind on its deliveries.

No customer service whatsoever. Contacted/ emailed/ called no response.

Received wrong product. Received men's threesix zero bike instead of a woman's white AO bike. Have tried to contact customer service various ways for one week to no avail.

Still haven’t received the bike to turn around and return it- no one has responded to any of my 5 email that started on April 7th

Bike is squeaky and vibrating. Waited over 90 minutes on hold for help and no answer. Bad service all together. Will be returning the bike.