Aoolia dedicates to helping people all over the world to have a foresight vision. We provide fashionable, innovative, and top-grade quality eyewear. With our fast delivery system at an affordable price, we guarantee you an exceeding shopping experience.
Aoolia (aoolia.com) has 2,355 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
aoolia.com
Website
aoolia.com
Category
Vision & Hearing
Location
La Puente, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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You will not get a full refund. I tried to call them and chat with them within an hour of my shipment arriving. The phone number does not work and there is no one to chat with. I've tried 3 times since then for both on 3 different dates. Same thing. I paid $117 for "medium" frames that are not medium - quite large. It takes them days to respond to emails - one response was 6 days. They will only refund $41 for the frames. Do yourself a favor. Order from a company that will back their product and website description of their products- eyebuydirect.
Response from AooliaFeb 25, 2026
We’re truly sorry to hear about your experience with the frames, refund, and customer service—this is absolutely not the level of service we want you to have.
We take your feedback very seriously and will share everything you’ve said with our team to improve our sizing descriptions, refund policy, and response speed.
We apologize again for the frustration and inconvenience we’ve caused you.
IK
Ildikò K.
Wrong items were delivered
Wrong items were delivered.
Instead of refunding, the seller tried to shift their internal shipping investigation onto me and asked me to remove shipping labels myself.
This was my first purchase and a very disappointing experience.
No proper customer service.
Response from AooliaFeb 9, 2026
Dear customer,We are extremely sorry to hear about your disappointing experience with your first order. It is never our intention to make you feel inconvenienced or unsupported, and we sincerely apologize for the wrong items delivered and the way our support process was handled.
We take full responsibility for this error in your shipment. We will immediately review this case internally to ensure our process is improved and that no other customer experiences something similar.
Our team will contact you directly to arrange a full refund or a correct replacement at no extra cost to you, and we will handle all related procedures without any additional effort on your part.
Thank you for bringing this to our attention. Your satisfaction is our top priority, and we hope to regain your trust.
BP
Birgit P.
Ich kann mich nur der negativen…
Hch kann mich nur der negativen Bewertung anschließen. Logisch, wenn man die Brille behält, hat man sich mit der billigen Qualität arrangiert. Der Preis ist gerechtfertigt. Will man die Brille zurückgeben, hat man sehr schlechte Karten. Bei mir passte die Brille hinten und vorne nicht. Das Gestell sah sehr billig aus. Das Ticket zur Zurückgabe wurde mir verweigert, da zur Zeit aus Kalifornien, aus Zollgründen, keine Tickets ausgegeben werden?!?! Ich sollte doch die Brille behalten oder die aus eigener Tasche zurückschicken. Ihr seht, das entspricht einem System.
Response from AooliaFeb 4, 2026
Sehr geehrter Kunde,
vielen Dank für Ihre ausführliche Rückmeldung. Es tut uns außerordentlich leid, dass Sie mit der Passform und Qualität der Brille sowie mit dem Rückgabeprozess nicht zufrieden sind. Das ist nicht die Erfahrung, die wir unseren Kunden bieten möchten.
Wir nehmen Ihre Beschwerden sehr ernst und möchten die Situation umgehend klären. Bitte kontaktieren Sie unseren Support-Team unter [email protected] mit Ihrer Bestellnummer. Wir werden uns umgehend um Ihr Anliegen kümmern und eine faire Lösung finden – sei es eine Rückerstattung, ein Ersatz oder die Übernahme der Rücksendekosten.
Wir entschuldigen uns noch einmal für die Unannehmlichkeiten und hoffen, das Vertrauen zurückzugewinnen.
Mit freundlichen Grüßen,Ihr Aoolia Team
MC
Michelle C.
I do not know how Trust Pilot is…
I do not know how Trust Pilot is allowing 4-5 stars on this company. I just got an email to say my delivery failed because of my address is incorrect. Which is an untruth. I have waited 3 weeks for my package. I trusted this website(Trust Pilot) a lot, but Aoolia's tracking is so very vague and inaccurate. I reached out to Aoolia via their customer support, then they gave me the REAL tracking website. But even that "YANWEN" and "17 Tracking" tracking system doesn't provide true and accurate information. These tracking websites don't show/share W H E RE the package is. The multiple tracking systems they employ, uses very vague descriptions so you still don't know where in the world your package really is. Trust Pilot is usually very on point with their information, I am starting to believe, perhaps Aoolias is asking for Trust Pilot to keep them in good standing although they are not customer friendly or honest business.
Response from AooliaJan 23, 2026
I apologize for the inconvenience regarding your undelivered order. According to the tracking information, your package was returned due to an "Invalid address." We have already sent you the relevant logistics details and screenshots. Please check and verify whether your shipping address is correct so we can provide further assistance. Thank you for your cooperation and understanding.
SP
Stéphanie
Lunettes reçues non conformes à mon…
Lunettes reçues non conformes à mon ordonnance. Je vois moins bien qu'avant.
Le service client refuse le remboursement et exige que JE paie :
- Une consultation chez un opticien
- Un certificat officiel
- Les frais de retour aux USA
C'est illégal en France ! Le vendeur doit assumer les frais d'un produit défectueux.
Je ne recommande PAS. MISE À JOUR 23/01/2026 :
Aoolia refuse TOUJOURS le remboursement malgré 2 mises en demeure. Ils proposent uniquement un “remplacement” alors qu’ils ont déjà prouvé leur incompétence avec des verres médicaux.
J’ai engagé : contestation bancaire, blocage des prélèvements, signalements DGCCRF et SignalConso.
FUYEZ absolument ce site !
Response from AooliaJan 22, 2026
Nous sommes désolés d'apprendre le problème que vous avez rencontré avec la correction des verres de vos lunettes. Soyez assuré(e) qu'avant d'expédier toute commande, nous effectuons un contrôle qualité approfondi en comparant l'ordonnance avec celle fournie. Nous vérifierons attentivement les détails de l'ordonnance pour garantir son exactitude.
Nous proposons une politique de retour de 30 jours. Selon notre politique, tout problème imprévu causé par le client (comme une ordonnance mal remplie, une taille inadaptée choisie, ou simplement le fait de ne pas aimer les lunettes) permet de retourner les produits, mais les frais d'expédition pour le retour seront à votre charge. Si vous effectuez un retour pour remboursement, veuillez noter que les frais d'expédition et les éventuels frais de verres sur mesure payés lors de la commande ne seront pas remboursés. Vous pouvez consulter les détails de notre politique de retour sur notre site web.
Pour les retours, notre entrepôt est situé en Californie, aux États-Unis, et c'est le seul entrepôt que nous acceptons pour les retours.
Veuillez nous fournir votre numéro de commande afin que nous puissions examiner les détails et vous offrir un soutien personnalisé. Nous vous remercions de votre coopération et de votre compréhension. Votre satisfaction est très importante pour nous, et nous tenons absolument à vous aider à résoudre ce problème.
AC
Amy C.
I am so disappointed
I am so disappointed. I ordered reading glasses. Although they were really cute, they sis not fit. I followed the instruction on the company website for a return and refund, and can I get any representative to tell me where and how to return the glasses. I keep getting emails saying they will offer me another pair with some sort of discount. I keep getting a run-around. I would not recommend using this site.
Response from AooliaJan 8, 2026
We are sorry to hear about your unpleasant shopping experience. According to our return policy: For any unexpected issues caused by the customer, such as filling out the wrong prescription, selecting an unsuitable size, or simply not liking the glasses, you may return the products, but you will need to bear the return shipping cost. If you are returning for a refund, please note that the shipping fee and any custom lens charges paid at the time of order, if applicable, will not be refunded.
After checking, we found that your order is currently in the return process. We will arrange the refund for you once we receive and inspect the returned glasses. Thank you for your cooperation and understanding.
NI
Nicolas
Ils ont fait une erreur dans mon…
Ils ont fait une erreur dans mon ordonnance et ne veulent pas me rembourser
Response from AooliaJan 8, 2026
Nous sommes désolés d'apprendre que vous rencontrez un problème avec les verres correcteurs reçus. Tous nos verres sont fabriqués strictement selon l'ordonnance fournie par le client et passent par un contrôle rigoureux avant l'expédition, c'est pourquoi des erreurs sont généralement peu probables. Pourriez-vous nous communiquer votre numéro de commande afin que nous puissions examiner les détails de votre situation et vous apporter la meilleure assistance possible ? Nous vous remercions de votre coopération et de votre compréhension, et tenons à vous assurer que nous mettrons tout en œuvre pour résoudre ce problème.
KB
Kijana B.
Disgusting experience
I originally reached out to them because I purchased prescription glasses and it was my opinion that they were taking too long to reach me. I sent them an email and they got back to me pretty quickly with proof of delivery. I apologised to them, explained that I was at work on a 48hr shift and didn't realise they had been delivered
When I did reach home they were in fact there, however, I paid for all of the add ons, but the add on in question is the thinning of the lenses. This was not done. I immediately got in contact and we have literally been arguing back and forth since.
I think that it was an oversight that they do not want to admit or concede to, resulting in unnecessary back and forth...which I refuse to do further. I will cut my losses.
The point of this review is to caution anyone that if your purchases have any issues, they are immediately defensive and look for excuses rather than resolution.
***REPLY TO AOOLIA**
If you had in fact seen my communication notes you would see that this was discussed. I am aware that the thinning depends on the prescription, and you are aware (from my notes) that I have 2 pairs of glasses of the same prescription that are much thinner. These lenses were not thinned at all, so thanks for the same response that I had over email but as I also stated over email (that you already read) I decline your offer of a discount and cut my losses.
Your company lies... on emails as well as reviews.
Response from AooliaJan 5, 2026
We are very sorry to hear about your unpleasant shopping experience. We highly value our customers' shopping experiences, and their feedback is extremely important to us. Therefore, we will never avoid any issues you encounter; instead, we will do our utmost to help resolve them and improve your shopping experience.
I have checked your order information and the relevant communication records. The lens thickness depends on the customer's eyeglass prescription. We contacted the factory to verify, and based on the customization information you selected, this is already the thinnest possible thickness. We appreciate your understanding.
However, as a valued customer, we want to do everything we can to ensure your satisfaction. Therefore, we are willing to offer you a partial discount for your next purchase. Alternatively, if there is any other solution that would satisfy you, please let us know.
