AooliaReviews of aoolia.com

Lunettes commandées il y a un mois.ils promettais une réception sous 7 jours or elles ne sont pas envoyé par aoolia et aucune réponse à mes mails

I HAVE BEEN TRYING FOR A WEEK NOW TO RECEIVE A RESPONSE BACK ON HOW TO SEND THE GLASSES BACK AS THEY DO NOT WORK FOR ME. I CAN NOT SEE OUT OF THE BIFOCALS AT ALL. I JUST WANT TO SEND THEM BACK AND BE REFUNDED. SO THEM STATING THEY WILL GET BACK TO YOU IN 24 TO 48 HOURS IS NOT TRUE. THE PHONE DOES NOT WORK EITHER. I FEEL SCAMMED HONESTLY.

My order has been in processing for 15 days and I have tried contacting them with no response. It’s like they are purposefully ignoring my request for an order update. They’ve taken my money and no glasses or contact

Upon entering my information for my order I realized I made an error. I immediately wrote to the company so that it would not be shipped improperly. They didn't reach out until days later and did not answer my concern. It was like speaking a different language. They basically said my order was on its way. The order came wrong I wrote to them hoping that I can exchange. I never heard back from them. I filed a dispute with my credit card that didnt support me as a customer. The company will not work together with you to make it right. I dont recommend!

I ordered eyewear with BIFOCAL lenses. I received a hybrid PROGRESSIVE lens that even my optician didn't recognise. I couldn't see through them,they were all blurry. The company refused to refund. They stalled, they made excuses. I still have no refund. 9/20/26: I can see Aoolia have replied. I returned the glasses but they are saying I will have to pay the cost of shipping both ways. Usually when the manufacturer screws up your order, the customer doesn't have to pay the postage. I still feel Aoolia are dishonest, and I recommend you go to another eyewear manufacturer.

I ordered 2 pair of eye glasses and when I got them I could not see through my left eye it was burry. Yes my left eye had always been my bad eye. I contacted the company and they wanted me to send my prescription again so I did. Two weeks pass by and got another email that they wanted me to send photos of my eye so I did . Another two weeks pass by and they wanted my prescription again so I send again.with that information they said they were going to send me new glasses (2 pairs ).I waited after another 4 weeks I got them and they were still not right. So I ask for a refund. Aoolie said they can only refunded only 25% . I was so disappointed because I am a single mom and on a budget. I did order new eyeglasses from a different website with the same prescription and no problem I can see through them.

I want to send back my glasses, so aoolia contact me and give a deal. I get back my money for the glasses if I order another one by aoolia. I reply for the request return sender. I did that 5 times!!! totaly no reply what so ever. They are cheaters!!!!! glasses order in China and sending from China. It`s a big scam. They let ppl think it`s from Germany....it`s fake!!!.By the way, minimal I get 10 emails a day from aoolia just promotion their import china glasses and think they are the best. I know they want fast money and tell nice stories abt the glasses blablablabla. It`s fake, it`s false. Pls never ever order by aoolia, it`s a big scam!!!

Moi aussi je me suis faite avoir…. Montures sympas….mais lunettes reçus sans aucune correction, autant vous dire que c’est de l’argent mis à la poubelle ! Service client pourtant réactif mais contrairement à ce qu’ils indiquent sur les retours et remboursements….c’est faux ! Je tiens à prévenir les futurs clients….de ne pas se laisser surprendre…et de ne pas perdre d’argent. Il n’y a que les vrais opticiens qui méritent de vendre des lunettes ! A bon entendeur….