AooliaReviews of aoolia.com

Keine Ware erhalten

Leur méthode pour prendre nos mesures de chez nous n'est pas au point. J'ai suivi les indications à la lettre et je me suis retrouvée avec 2 paires bien trop grandes. Et quelle galère pour faire un retour. Aucun bouton retour n'est accessible depuis notre espace client. Il faut envoyer un mail et après il te renvoi un mail pour t'inciter à faire un échange plutôt qu'un remboursement. Plébiscité par les influenceurs mais franchement une arnaque. Rien ne remplacera de vrais opticien. A fuir. Réponse à la réponse Oui, on essaie de vous contacter mais vous ne répondez plus bizarrement.

Don’t be fooled! This company seems to operate like Zeelool and Vooglam (both of which have really great customer service) but their customer service is terrible and you have to chase them for refunds and they will keep email loops going to convince you to keep your frames. If I order 8 frames with no lenses so that I can figure out what style I like before I commit to prescription lenses, I have no idea why I’d get so much runaround. Avoid.

have gotten prescription lenses from Zeeolol and Zenni for years so I decoded to try Aoolia. HUGE mistake. The first order was 2 pairs of glasses, same correct prescription I've used before with Zenni. Same frame, same scrip, same everything just a different lens tint. 1 pair was fine and the other I could not wear, they were dramatically different. I fought for a replacement for the one bad pair and sent them back for a replacement since they only offered store credit. The replacement pair arrived and they were even worse. The lenses are sofar off I have to throw them out. Do not waste you money. I am cutting my losses, Sad because I love the frames but they are absolutely useless to me. Whoever makes the prescription lenses is massively undertrained or unqualified to be sending out prescription lenses this inaccurate, use Zenni or Zeelol.

Nach unendlich Diskussionen und Anschaltung des Käuferschützes von Paypal bekam ich weniger als 30% Rückerstattung. Lesen Sie alles durch bevor Sie sich für diesen Firma entscheiden. Sie sind Kunden sehr unbegabt und nicht Europa gerecht eingestellt. Die Qualität ist auch nicht gut.

I got two pairs of glasses, both were constructed incredibly poorly, and there was a significant overall flaw in the design that made the ear stems wobble in 360 degrees right through the glasses frame itself. On top of this, there was unremovable glue under the lenses that looked caked, and resin bubbles on the front of one of them. There a little plastic nibs and imperfections along the connecting pieces as well. I contacted Aoolia immediatly after opening them and seeing the flaws, sending proof of all these defects, I was given the option of paying to ship the two back to pay more for a different pair, and more shipping for them, and 10% off the original order. I am not sure if they expect me to pay for shipping them back and shipping the exchange pair, but so far, kind of looks like they are going to juice me for as much money on my only order ever as they can, because they know I'm not coming back to buy future pairs. On top of that, most other pIrs on their site would be more expensive, and I sincerely don't feel like giving this company more money. I told them they should change the wording on their return policy to reflect this, as they promised full refunds for glasses with defects very clearly. I will never be using this site again and a warning to those who do- There are no returns and you get what you get. Update: They told me that since all the glasses are like that, I'm not entitled to a return. I repeat, since all of their frames of that type have defects of some type, including the core flaw, they will not give me my money back. Update: every time I tell my story anywhere, they reply to me in DMs asking to look up the order and deal with it after I spent a month trying to get the basic support I needed. They already forced me to take store credit, and it wasn't even as much as I paid in total, and they keep saying "Here, let me help you with a solution!" and then give me the same solution. You should have honoured the policy BEFORE I put you on blast and started losing you customers. You had a month and DOZENS of support messages to rectify the issue before it became a review worthy problem. I left a review on their website, but they filter any reviews that are not 5 stars. I've run into the comment sections of their ads on Facebook and Instagram filled with people who have been burned like myself. UPDATE: the glasses broke the first time I wore them. There was a 4mm piece of plastic on the ear connectors and as I took them off, the side just stayed on my ear, and the glasses, they were kaput. Of course this won't get me my money back either, but it will help solidify how poor the quality really is.