AooliaReviews of aoolia.com

Response from AooliaOct 8, 2026

Thank you so much for your valuable feedback! We’re sorry that our PD measuring tool failed to detect the card placed in front of your mouth, and we appreciate your suggestion to improve it. It’s great that you could use your old prescription to get your PD values. We are delighted you love our frames in both styles and prices. Hope you will be happy with your new glasses once they arrive!

Response from AooliaOct 8, 2026

Thank you for your honest feedback! We’re glad you like our glasses and are excited for you to try them on. We understand you were surprised to see that basic lenses are priced separately. We will review how we display this information on our site to make it clearer for future customers. The extra cost didn’t stop you from ordering, and we really appreciate your trust. Hope you love your new glasses once they arrive!

Response from AooliaOct 8, 2026

Thank you for your review! We’re happy that you like our wide selection of frames and good prices. Hope you enjoy your new glasses!

Response from AooliaOct 8, 2026

Thank you for your review! We’re glad you love our great prices. Hope you enjoy your new glasses!

Response from AooliaOct 8, 2026

Merci beaucoup pour votre retour détaillé ! Nous sommes ravis que votre commande de deux paires de lunettes avec l’offre seconde paire à moitié prix soit bien arrivée chez votre ami en France et que le contenu corresponde à votre commande. Nous regrettons vivement les désagréments rencontrés avec le suivi de colis, le lien de suivi non fonctionnel et le mail de notification GOFO arrivé dans les courriers indésirables. Nous allons transmettre ce point à notre équipe logistique pour améliorer la communication sur les numéros de suivi mis à jour. Concernant votre question sur la livraison en Suisse : notre livraison gratuite s’applique à partir d’un certain montant, mais les éventuels frais de douane et taxes locales sont à la charge du destinataire, ils dépendent des règles douanières suisses. N’hésitez pas à nous écrire à [email protected] si vous avez d’autres questions. Nous attendons votre avis après l’essayage de vos lunettes Juliana à double foyer !

Response from AooliaOct 8, 2026

Thank you so much for your honest and detailed feedback. We truly appreciate you being a returning customer for your second pair, and we’re glad your first glasses worked well for you. We fully understand your frustration when our chatbot cannot properly answer your specific questions about return & exchange policies and frame measurements. Your suggestion to upgrade our chatbot is very valuable, and we will forward it to our technical team. If you have any questions that the chatbot can’t resolve, please email us at [email protected], our human support team will get back to you to clarify all your concerns.

Response from AooliaOct 8, 2026

Thank you so much for your kind review! We are delighted that you like our prices, discounts and huge selection of frames. It means a lot to us that you will come back to shop with us. We look forward to welcoming you again soon!

Response from AooliaOct 8, 2026

Thank you very much for your valuable feedback! We are glad you like our wide range of glasses. We fully understand your suggestion about adding a phone number to speed up communication. We will pass your idea to our team for review. Please feel free to contact us via [email protected] if you need any help.