Jack Z.
AON Service
AON made it easy to file a claim to cancel a Princess Cruise due to medical reasons. Quick service and approval paid for the claim after a short couple weeks.
Response from Aon Affinity Travel PracticeMar 16, 2026
Thank you Jack.

Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Jack Z.
AON made it easy to file a claim to cancel a Princess Cruise due to medical reasons. Quick service and approval paid for the claim after a short couple weeks.
Response from Aon Affinity Travel PracticeMar 16, 2026
Thank you Jack.
Judy S.
I was able to upload all the documents that AON requested. The process was quick, easy and thorough.
Response from Aon Affinity Travel PracticeMar 11, 2026
Thank you for taking the time to share your experience Judy.
Russell
The site was easy to access and forms easy to complete. I just send them out and a payment was sent to my bank account. Very seamless and quick refund of my money
Response from Aon Affinity Travel PracticeMar 9, 2026
Thank you Russell.
Susie K.
The instructions to complete the necessary forms were simple and the process was completed quickly.
Response from Aon Affinity Travel PracticeMar 6, 2026
Thank you Susie.
Diane S.
A family emergency caused us to miss out on our vacation this winter. I had never used travel insurance before, so was pleasantly surprised when all went well with our claim. Thank you so much!
Response from Aon Affinity Travel PracticeMar 6, 2026
Thank you Diane. We appreciate you sharing your experience!
Kim T.
Unfortunately due to a medical incident with my sister, my husband and I had to cancel our cruise as I am her primary caregiver. Thankfully we had AON Affinity Travel Insurance. We submitted our claim with the medical information form (very easy for the doctor to complete) as requested. Our claim was reviewed and processed so quickly and without any issues. Highly recommend AON for your travel insurance needs!!!
Response from Aon Affinity Travel PracticeMar 6, 2026
Thank you for the kind words Kim. We appreciate you taking the time to share your experience.
Jeffrey M.
Fast response and excellent help when needed to receive refunds on cancelled trip due to airline failure to meet their commitment.
Response from Aon Affinity Travel PracticeMar 6, 2026
Thank you Jeffrey.
Robert C.
Reasonable cost, comprehensive coverage, efficient customer service, professional operation
Response from Aon Affinity Travel PracticeMar 6, 2026
Thank you Robert.