Aon Affinity Travel PracticeReviews of aontravelclaim.com

We had to cancel our trip due to medical reasons. I submitted all the paperwork including my doctor's statement. We are almost a month after I submitted and nothing has changed. They have told me for 3 weeks that they sent for more information from my doctor. Doctor's office has never received it. They know us there so they have been watching for it for me. Today, I called again and doctor's office still hadn't received anything. I called AON (AGAIN) and got the same response , that the doctor hasn't sent the info. This time, I wanted the fax number for AON and what info they need so I could get the doctor to fax it to them. I called the doctor's office. I gave them the number and what info AON wants. The person said , "Hold on a second. I need to print the records out so I can fax them today." We shall see what happens now and how it's my fault or my doctor's fault. Not pleased at all.. If I get help on this, I will definitely change my rating. We did our part by paying a lot of money for this insurance.. Now, It's AON's turn to do their part.

AON and Royal Caribbean should send a copy of the specifics of the insurance. My 16 year old grandson could not go on the trip because he had just got a job. He cancelled 3 weeks before the trip. I filed on the insurance on the boat with the help of an employee of the Royal Caribbean. There was back and forth communication, then nothing. I was even told they didn’t have my reference number. How do you lose that? I am very disappointed with your service and lack of communication.

My partner and I took a long awaited trip to the Galapagos and Machu Picchu. Unfortunately we both contracted Covid 5 days apart. We were on a catamaran without access to a doctor (we requested to see one, but were told by our tour company we couldn't do so until we were back on land several days later). We made plans to fly home once we were back on land, as I was still required to isolate for several more days and my partner felt unable to climb Machu Picchu with compromised respiratory functioning. Our claim was denied because we couldn't see a doctor. I appealed the decision, because there is a clause about mandatory quarantine being valid clause for a claim, though the claim was denied again (and that clause was never addressed). I am following up with the Consumer Protection Department in our state's Attorney General's office. This insurance may be fine if you are traveling in less remote areas, but not if you are far off the beaten path. Beware! I appreciate the opportunity for a re-review. I did speak with my claims contact this morning and highlighted the issues not previously addressed with our claim. I will return to post an update following the outcome of our review. I am disappointed to find that our claim was again denied. The letter again states that we didn't see a doctor (though none was available on a catamaran in the middle of the Pacific, which was articulated numerous times), so the claim was denied. For the 3rd time, this denial references that mandatory quarantine (which we experienced) is a valid reason for filing a claim. However, they still denied the claim and don't reference our mandatory quarantine. Per an attorney, this is grounds for receiving reimbursement on our claim. Next stop our state's Attorney General's Office! I had AON insurance for an upcoming trip (to another remote location) later this year, but fortunately was able to apply it to the trip balance. I will never use this company again (or probably any travel insurance). Again I will say, beware!!

I sent all the appropriate information and proof I was in a medical facility and could not go on the cruise due to being in rehab when the cruise left. I was denied a refund stating cancelation for being intoxicated was not covered under the plan. Update 8/29/23 After I contacted the Better Business Bureau the company called and told me that if I was to submit paperwork stating that I was unable to attend the cruise due to a mental health reason that they would refund my money. I did, I got a letter from the facility stating that I was there for mental health reasons. Then they contacted me again saying they needed a certain paper filled out and it had to state the mental health issue and again they told me they would refund my money. So I had the medical staff fill out the paperwork as they said it should be filled out. And after jumping through all their hoops they again denied my claim and refused to give me my refund. This company is nothing but a scam. Do not waist your time or money using them as your insurance for a trip.

Processing was multi-stage and took months.