Aon Affinity Travel PracticeReviews of aontravelclaim.com

We had to cancel our cruise due to illness. The online claim process was very unsettling a bit difficult to navigate. At one point I tried to correct a mistake and was forced to start over. The second attempt failed to send. Third time success. Once submitted the waiting period was difficult to endure as there was no information until the final notice of approval or denial. The 5 stars was for the refund we received.

Quick response and reimbursement.

Because my husband ended up needing open heart surgery 4 weeks before our planned cruise we needed to cancel. I downloaded the forms needed and had them filled out by his doctors. Placing the claim was easy and completed within 2 weeks. I chose to have physical checks sent which took another week, so the entire process took less than a month.

Insurance should protect you from unexpected expenses that are not your fault. My travel coverage was "secondary" so I struggled for over one year to get my primary insurance to provide documentation that they would not cover my claim (because I had not met my deductible). Once I finally got my "primary" insurance to provide the documentation, Aon reimbursed me for a $1200 bill within a couple weeks. I couldn't be happier!

There was no question, what so ever. We had a sickness in our family and policy covered it. We had our refund within 3 weeks.

AON was helpful in telling me the order of claims Medicare>Blue Cross and then AON. Once I got Medicare and BCBS to pay and document AON picked up the difference in less than 2 weeks. It just took a long time to get there ....

With the unexpected illness that caused us to cancel our trip and the compassionate nature and timeliness that the representatives handled our claim it was amazing service.I Can’t thank your customer service team enough as it was a non agonizing task in settling my claim Thank you very much.

Fast and easy to file a claim and to receive the payment back