Donna H.
It was easy to get a refund with…
It was easy to get a refund with documentation
Response from Aon Affinity Travel PracticeJun 17, 2025
Glad to hear, thank you Donna.

Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Donna H.
It was easy to get a refund with documentation
Response from Aon Affinity Travel PracticeJun 17, 2025
Glad to hear, thank you Donna.
George
an excellent experience
Response from Aon Affinity Travel PracticeJun 17, 2025
Thank you George.
Michelle P.
Very easy process and very quick turnaround to get the money refunded.
Response from Aon Affinity Travel PracticeJun 17, 2025
Thank you Michelle.
Mike G.
Claims are quickly attended to once the proper forms are completed.
Response from Aon Affinity Travel PracticeJun 17, 2025
We are happy to hear that Mike. Thank you.
Anne
I fractured my kneecap a few days before my long-scheduled trip to Egypt. Thank heaven I had purchased the AON Travel Insurance, because I definitely could not travel or even walk very far on my bad leg. The claim was easy to file and was paid quickly, once I'd provided the required medical documentation of my condition.
Response from Aon Affinity Travel PracticeJun 17, 2025
Thank you for the kind words Anne!
Mary
Our claim was easy to file and we received a refund quickly. My husband was ill and we knew he would not recover quickly enough to have enough stamina to do our trip. This was the sort of situation for which we bought the travel insurance, and we were very glad we’d done so, and happy with the outcome. We have decided to always purchase travel insurance in the future. Some trips are simply too costly to risk not doing so!
Response from Aon Affinity Travel PracticeJun 17, 2025
Mary, it is wonderful to hear that the claim was easy to file and you were reimbursed quickly.
MBI
Clear and Logical Instructions were given to me, and the Staff I spoke with were courteous and helpful. Reimbursement was prompt and easy to coordinate.
Response from Aon Affinity Travel PracticeJun 17, 2025
Thank you for sharing your experience.
Sharon T.
I made one call to Aon and was emailed the link to submit my claim. I followed the easy instructions, attached the required documentation, and submitted our claim on a Thursday. I heard back the following Tuesday that our claim was approved and received the payment to our bank in 2 days!
Response from Aon Affinity Travel PracticeJun 17, 2025
Thank you for sharing Sharon!