Aon Affinity Travel PracticeReviews of aontravelclaim.com

I was pleased with the service and response time. They kept me informed once I started the claim process. I had to submit my claim to my primary care insurance first. Once I submitted my response from my primary care insurance regarding what they paid. I submitted it to Aon and within 48 hours I received notification that they approved reimbursement for the balance of what I paid out of pocket. They offered reimbursement via a check or electronic deposit to my bank account. Within 3 days the money was deposited to my personal checking account. Between my primary insurance and Aon I was reimbursed for what I paid out of pocket in full.

I was unfortunately sick on the cruise and required IV's and many tests. Once we engaged the nurse with the information about our trip insurance she was helpful, informative, and told us what to expect, and your company did exactly that. Timely turn around, on the spot accuracy, and a completed claim made me and mu husband VERY happy!

Our refund was fast and easy. We just had to get a form signed by the doctor saying he did not recommend my partner travel at that time, and then we filled out a claim form and sent it in. Aon responded immediately that they would evaluate the claim, and a couple of weeks later it was approved and we received our refund.

Ease of entering a claim and clear guidelines for what supporting documentation required. Prompt responses to inquiries and ease of obtaining status of claim. Refund promptly received.

Great customer service! Prompt and efficient! Very satisfied! Grateful for such nice and caring people. Thank you!!!

The customer service was excellent. The process was smooth. The reimbursement arrived quickly.

My claim took awhile, my case was very unusual ending up losing my spouse after a long illness, but AON is coming through for me. Thank you AON 😊 Marilyn Gayle Thompson

AON travel insurance was worth its weight in gold as they reimbursed us for our damaged luggage when the cruise line ignored our claim.