Cindy
Fast
Fast, friendly, efficient service from native English speakers without accents.
Response from Aon Affinity Travel PracticeSep 5, 2025
Thank you Cindy.

Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Cindy
Fast, friendly, efficient service from native English speakers without accents.
Response from Aon Affinity Travel PracticeSep 5, 2025
Thank you Cindy.
Mike U.
I got sick the first night on the ship. My throat almost swelled shut on the second day. Swallowing was like swallowing glass. My throat was so swollen, I lost my ability to talk. I went to the medical services on Carnival Vista and was given a steroid through an IV. Within minutes, my throat had lost most of the swelling. It still hurt to swallow, but I regained the ability to speak. The doctor then put me on antibiotics for the remainder of the cruise. By the fifth day, I was still sore but swallowing food and drink was now easier. The cost for the treatment was $1034.27. I filed the claim after a couple of days of returning home and it was settled within 10 days of filing. 100 % of the amount was returned to me by AON. I am 100 % satisfied with this company.
Response from Aon Affinity Travel PracticeSep 4, 2025
Thank you for sharing the details of your experience Mike.
customer
Once the required documents were obtained and sent electronically to Aon, the claim was paid in very reasonable time,
Response from Aon Affinity Travel PracticeSep 4, 2025
Thank you for your review.
Joseph H.
Great customer service by the Aon Staff. They were able to handle my claim based on submitted medical documentation, and my claim was handled in. Timely manner.
Response from Aon Affinity Travel PracticeSep 4, 2025
Thank you Joseph.
Mary J.
Aon was very prompt in processing my claim. They were easy to work with and even provided reimbursement on my claim I was not aware I was entitled to. Thank you!
Response from Aon Affinity Travel PracticeJul 23, 2025
Thank you Mary!
Steven
It was very easy to submit the claim the payment was made very quickly.
Response from Aon Affinity Travel PracticeJul 14, 2025
Thank you Steven.
Helen S.
Our claim was about the cost of a travel delay. It was handled promptly and efficiently.
Response from Aon Affinity Travel PracticeJul 14, 2025
Thank you Helen.
Glenda H.
We had to cancel our Alaskan Cruise on Carnival Spirit due to me having to have open heart surgery Carnival refunded their percentage and we were refunded our excursion fee and Aon stepped up and very quickly refunded the remaining percentage, less the fee for the ins of course. We were very happy with the service and the time it took. We will ALWAYS have travel insurance for sure!!
Response from Aon Affinity Travel PracticeJul 14, 2025
Great to hear Glenda.