Aon Affinity Travel PracticeReviews of aontravelclaim.com

We had to cancel a cruise in February because my husband has a herniated disc. The Tuesday before the cruise, he was unable to stand and walk or even get out of bed without terrible pain. We have provided Aon with a ton of documentation from my husband's doctors proving that he was unable to go on this trip, but they keep demanding more. Highly recommend that you Don't do business with Aon.

***UPDATING TO ADD*** They are money-hungry scam artists. Im not even sure what they cover at this point. Incredibly disappointing they do not support our military members. In December of 2025, I booked a cruise for my husband and myself. It was scheduled for 3/14/26 - 3/21/26. My husband has been a contractor with the US govt assisting in operations overseas in the Middle East since 2020. He is a USMC vet and has been proudly serving with our country since 2015. His most deployment rotation began November of 2025 and he was scheduled to return home early March before the cruise. Out of every year, he is gone for around 9 months. We were very excited to go on this vacation, and he has a high-stress job and we are rarely able to go on vacation. On 2/28/26, the war began. We didn’t know how long it would last, but inevitably, airspace at his location closed and his flight was cancelled. We held out hope for a little bit hoping he would still be able to make it home, but it didn’t work out. On 3/4/26, I cancelled the flights and cruise and filed a claim with Aon for the trip, as my husband was stuck in conflict and there were riots happening at his location. After 2 1/2 weeks of not hearing, I called on 3/23/26 and was told I’d receive communications within 10 days. I received an email 3/25/26 advising me my claim was denied because war and attacks just so happen to be excluded. I understand they have that disclaimer because if anything devastating happened stateside, they would have to pay out for a lot of people. But for one person, especially someone who is sacrificing his life defending a compound and getting hit by rockets? We have absolutely no idea when he’s going to be able to come home, and It feels immoral and it’s excruciatingly disheartening that they lack any moral compass to support him. The last disclaimer I would think to look for is war, but this could not have been prevented in any way, shape, or form, and now we have to suffer even more than we already are.

They are horrible with communication; misleading as they have you chase after items that they aren’t going to cover. You are always dealing with a different person. Very unclear in what they want when they send you an email. Claim submission portal doesn’t work well, they always come back with they haven’t received paperwork. They pay very little for a lot of effort! Feels very much like a scam! Took almost a year for them to settle claim and I was very unhappy with what they covered.

We bought the best travel insurance that Royal Caribbean offered. It happened to be Aon. They were useless in compensating us for 2 missed ports. Who cares if you loose luggage, you can buy new clothes to survive. You save for what you believe to be a vacation to remember and it is reduced to a bunch of extra day. Big Deal. The Captain sent us letters to submit to the Insurance Cos. for some type of compensation. The were rejected because that was not covered. Why in the world would a cruise company sell such worthless coverage...I suggest you do not waste your money using cruise recommended companies, the probably get a kick back...Shop your own and save!!!

Took a cruise in September still waiting for my claim to be paid they make it impossible I will never buy travel insurance with ncl or them again what a svam

My husband planned an anniversary trip to Alaska. I have a rare disease that affects mobility and several weeks before the trip I was having difficulty with standing. So I was unable to go with him. We tried to let my brother go in my stead. Now trying to get a real claims adjuster to speak with me seems impossible. They want docs that I have explained I can't get and they keep sending the same request. How many time does someone need to explain to a phone rep that this is not going to happen? I can't even find info on whom the VP of travel claims is.My stress of this whole process sends me into fits of crying. We have used travel insurance before and received refunds for this very reason, but this company...

I have been trying to get reimbursed for months for a trip cruise to the Mediterranean on WindStar. My flight on American Airlines from ORD to Barcelona was eventually canceled after 6 hours on the tarmac due to a defective part on the aircraft. AA provided me verification of the flight cancellation and stated that due to the flight cancellation 'Mr Hayes was unable to complete his trip". this was provided as well a proof of costs to AON. I have been waiting months and have sent several emails to the company. They then wanted proof from AA that the plane went out of service. That was included on the AA verification sent to them. If I don't receive a positive response from this company, perhaps you may tell me the address for their agent that accepts service of process. 02/05/2026- After filing a complaint, Aon sends a joke of an email saying they are sending me a check for $1800! What a rip off on a $5300 claim

We recently had a family cruise — party of 13 on NCL. My son who is in college was ill and not able cruise with us. The cruise left on a Sunday and he was not able to get a doctor appointment and the signed Physician statement attesting he was unable to cruise until the Monday after the cruise left. A On Travel denied the refund because he did not see a doctor before the cruise —even though he could not get an appointment on a Saturday or Sunday . He received a partial cruise credit — worthless as who wants to cruise by themselves —and the credit is non transferable.