Rick D.
Stranded in Peru
Claim settled in a timely matter.
Response from Aon Affinity Travel PracticeDec 4, 2025
Glad you were protected Rick. Thanks for review.

Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Rick D.
Claim settled in a timely matter.
Response from Aon Affinity Travel PracticeDec 4, 2025
Glad you were protected Rick. Thanks for review.
Denise G.
Company guided ne through the process with all the specific documents needed and how to obtain them. The overall process was smooth and I was reimbursed in a timely matter
Response from Aon Affinity Travel PracticeDec 4, 2025
We are thrilled to get your feedback about the claims process being smooth. Thank you Denise.
William P.
We scheduled a trip that had several components supplied by different travel providers each of which used different travel insurance options. Aon provided the insurance on the flights. We had to cancel the trip due to health-related issues. Aon provided a quick and easy way to make a claim for our airfare reimbursement (even though several different airline companies were involved). They promptly investigated our claim and paid 100% of our loss. Ultimately all three of the travel insurance policies (each from a different company) paid 100% of our claims but Aon's system was easiest to use and the communication during the claims process was excellent.
Response from Aon Affinity Travel PracticeDec 4, 2025
Best review title! Thank you for leaving a detailed review William.
David H.
My claim was easy. All spelled out as to what was needed. Once I uploaded the needed documents I had a check in a week. Easy and efficient.
Response from Aon Affinity Travel PracticeDec 4, 2025
Thank you. We love hearing the claims process was easy for you.
Ali
I was recently diagnosed with cancer and had surgery. My oncologist said that I would have to cancel my trip. It was very easy and my refund was promptly credited. Avon does a great job!
Response from Aon Affinity Travel PracticeDec 4, 2025
Thank you for taking your time to leave a review given the situation. We wish you the very best of luck and thank you again.
David B.
I was on a 16 day transatlantic cruise. I had their Platinum Insurance plan. Early morning of 10/25 I had a health event that required me to visit the health center of the MS Rotterdam. Their service was complete and most satisfactory. I submitted my claim on or about October 30. I was careful to include all of the health care related and billing related documents. Very soon i recieved acknlodgement of receipt from Aon. The claim was settled in a most timely manner and the reimbursememnt was send directly to my bank in 'record' time. I was VERY pleased with your service DEB
Response from Aon Affinity Travel PracticeDec 3, 2025
Thank you very much for sharing the details of your experience David.
Hugh T.
Processing the refund was seamlesssssss, accurate, and speedy.
Response from Aon Affinity Travel PracticeDec 4, 2025
Thanks Hugh!
Eric
Easy to file a claim. Payment was received timely.
Response from Aon Affinity Travel PracticeDec 4, 2025
Great to hear the claims process was easy for you Eric.