Charles R.
Fast process of claim!
Outside of obtaining the signed document from the doctor, the process to submit and receive approval was very smooth and timely.
Response from Aon Affinity Travel PracticeJan 13, 2026
Thank you Charles.

Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Charles R.
Outside of obtaining the signed document from the doctor, the process to submit and receive approval was very smooth and timely.
Response from Aon Affinity Travel PracticeJan 13, 2026
Thank you Charles.
Jacki D.
I had the unfortunate experience of having to cancel a cruise due to illness. I was prepared for a long dragged out fight. I was shocked at the speed and ease my claim was handled with. I filed one day and I received my refund the next. Unbelievably fast and easy. I will always request Aon Affinity travel insurance in the future.
Response from Aon Affinity Travel PracticeJan 13, 2026
Thanks Jacki.
Klynn
My husband and I had to cancel a cruise due to a medical emergency. AON took our information and quickly settled our claim in a timely manner. We will always use AON Travel Insurance and would recommend them to our family and friends.
Response from Aon Affinity Travel PracticeJan 13, 2026
Thank you very much.
Beverly H.
We were impressed at how easy the process was to file a claim. I would make certain that people know that they need to have the appropriate medical documentation if they are filing a medical claim for reimbursement on their cruise. We had a doctor statement and a hospital record. This process was quick and easy. It was all done online. This company made a very tough time for us much more comfortable.
Response from Aon Affinity Travel PracticeJan 13, 2026
Thank you for the kind words Beverly. We apprecite them.
Dee M.
Our claim was processed quickly and efficiently at a most difficult time during my husband’s recent health scare.
Response from Aon Affinity Travel PracticeJan 13, 2026
Thank you Dee.
Fred There and Back Again T.
Aon was very responsive to my client's claim. They promptly got the ball rolling. They fulfilled their responsibility in the claim quickly and completely. They made the whole process very simple.
Response from Aon Affinity Travel PracticeDec 23, 2025
Thank you.
Doug S.
My wife and I purchased travel protection for our Carnival cruise, because sometimes life unexpectedly gets in the way. Our crusie was going to be my retirement cruise from being an airline pilot for 45 years, but my wife had to have major surgery and we had to cancel our cruise. Aon was wonderful in assisting and helping us to get a full refund, minus the Aon insurance cost of course, after we provided all of the required documentation from her doctor. Sadly, I didn’t get to go on my retirement cruise but the flipside of the coin is we received a very timely refund! I would 100% definitely recommend Aon, it was 100% worth the value.
Response from Aon Affinity Travel PracticeDec 23, 2025
Thank you.
Debbie R.
Very prompt response and refund!!
Response from Aon Affinity Travel PracticeDec 23, 2025
Wonderful to hear Debbie. Thank you!