AolsteCellHigh-quality batteries for laptops, vacuum cleaners, cameras, and medical devices, covering 900,000 models, shipped from global warehouses with fast delivery, 30-day money-back guarantee, and 1-year warranty.
AolsteCell (aolstecell.com) has 169 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Appliances & Electronics · Reseda, California
Excellent
Appliances & Electronics · City of Industry, California
Excellent
Appliances & Electronics · Los Angeles, California
Excellent
Appliances & Electronics · CARLSBAD, California
Excellent
Showing 78 reviews with 1 star · Clear filters
bertje
wat een hufters dit, ze hebben mijn geld gejat, doen ze via paypal en geven vervolgens hun de schuld en leveren niets, dieven zijn het gewoon.
Response from AolsteCellFeb 7, 2025
Het spijt ons om te horen dat u deze ervaring heeft gehad. Wij nemen dergelijke situaties zeer serieus en willen dit graag oplossen. Neem alstublieft contact op met onze klantenservice, zodat we dit kunnen onderzoeken en u verder kunnen helpen.
Rebecca
I never received my order.I contacted the company to ask them for courrier,they could not assist.This company is based in Asia and they are a bunch of thieve they refused to refund me despite the trackign system clearly showed the item was never delivered to me
Response from AolsteCellJan 24, 2025
Dear Customer, We’re very sorry to hear about your experience and truly regret the frustration this situation has caused you. If the tracking system shows that the order was never delivered, we take such cases very seriously. Please contact our customer service team again with all the relevant details, including your order number and tracking information. We are committed to resolving this issue promptly and ensuring that either your order reaches you or you receive a refund. We deeply apologize for the inconvenience caused and appreciate your patience as we work to address this matter. Your satisfaction is important to us, and we will do our best to make things right. Best regards, Aolstecell Team
Kal E.
A fuire ! Groupement de site dont l'adresse finit par .fr alors que c'est des sites chinois. Vous commandez avec une réception sous 48h quand en réalité, c'est l'expédition qui se fait sous 48h. Car en réalité le temps de transport est d'un mois. Le colis n'arrive pas. Je fais donc réclamation pour un remboursement et malgré un mois de communication, impossible de me faire rembourser, ils sont incompétents, prennent les gens pour des imbéciles et ne prennent pas les mesures appropriées pour réclamer les informations au transporteur et s'assurer de la satisfaction de leur client. Une arnaque ! Ce sont des voleurs !
Response from AolsteCellJan 16, 2025
Cher client, Nous sommes désolés d'apprendre votre expérience négative et comprenons votre frustration face à ces désagréments. Nous prenons ce genre de retours très au sérieux et souhaitons vous assurer que ce n'est pas le type de service que nous visons à offrir. Concernant les délais de livraison, nous nous efforçons de fournir des informations précises, et nous regrettons que cela n'ait pas été clair dans votre cas. En ce qui concerne le remboursement, nous comprenons combien cela est frustrant et nous aimerions résoudre cette situation rapidement. Nous vous invitons à nous fournir plus de détails via notre service client afin que nous puissions examiner votre cas plus en détail et trouver une solution appropriée. Votre satisfaction est notre priorité, et nous sommes déterminés à améliorer nos services. Cordialement, L'équipe d'Aolstecell
Emily
Ordered a battery off this parent company through a subsidiary website "Asusbatteryshop" initially battery arrived and fitted all good however failed after less than 6 months where the laptop was hardly used, to where the laptop could not use or detect the battery at all. After harassing their customer service for a full refund as per Australian Consumer Law, as they state their batteries have a 1 year warranty, they would only refund me 50% of my order amount. Avoid and order OEM batteries only!!!
Response from AolsteCellJan 16, 2025
Dear Customer, I'm sorry to hear about your experience with the battery and the difficulties you faced in seeking a resolution. It’s frustrating when a product doesn't meet expectations, especially when it fails prematurely despite minimal use. Thank you for sharing your feedback. It highlights the importance of transparency in warranty terms and ensuring that products meet the advertised standards. Your review can help others make informed decisions when choosing replacement batteries. If you decide to escalate your concerns further, you might want to consider reaching out to consumer protection authorities in your area to ensure your rights are fully upheld. Best regards, Aolstecell Team
Giovanni F.
In Agosto, consegnata ad inizio Settembre ho ordinato una batteria per Laptop Lenovo e, dopo appena 70 giorni!!!, la batteria è morta!!!...ho contattato l'assistenza che, dopo degli interventi palliativi ed inutili non hanno risolto il problema perché era evidente che il prodotto era difettoso, e dopo mie proteste mi hanno inviato una nuova batteria......che dopo 10...dico 10!! giorni ha lo stesso problema!!!!...l'assistenza, contattata attraverso il loro sito, NON RISPONDE!!!!!.... questi sono da denunciare per truffa!!!.... Integro la recensione precedente, perché, dopo i miei solleciti, il venditore ha provveduto a restituire l'intero importo della batteria e quindi questo è un comportamento corretto. Resta, però, l'esperienza negativa sul componente, una batteria per laptop, molto molto scadente, che ha comportato tantissima perdita di tempo!
Response from AolsteCellNov 26, 2024
Gentile cliente, Grazie per aver acquistato dal nostro sito web. Apprezziamo molto la tua soddisfazione e ci scusiamo se qualche problema ha influito sulle prestazioni della batteria. Il nostro team del servizio clienti ti ha contattato via e-mail per risolvere il problema. Ti preghiamo di prenderti un momento per leggere l'e-mail che ti abbiamo inviato. Ci impegniamo a fornire una garanzia di un anno per le nostre batterie e, se riscontri ulteriori problemi, non esitare a contattarci per ricevere assistenza. Cordiali saluti, Aolstecell Team
Michael
MR02XL Akku für ein HP Tablet X2 G4 bestellt. Der Akku ist bereits stark abgenutzt und weist nur mehr eine 80% Leistung auf, dies wurde mit mehreren Tools geprüft. Schade um das Geld, FINGER weg von dieser Firma!
Response from AolsteCellOct 23, 2024
Sehr geehrter Kunde, Vielen Dank für Ihren Einkauf auf unserer Website. Ihre Zufriedenheit ist für unser Geschäft von großer Bedeutung. Manchmal kommt es vor, dass unvermeidbare Faktoren die Leistung der Batterie beeinträchtigen. Dafür möchten wir uns aufrichtig entschuldigen. Unser Kundendienst hat Sie per E-Mail kontaktiert, um das Problem zu lösen. Bitte schauen Sie nach. Auf unsere Batterie gewähren wir eine einjährige Garantie. Bei Problemen können Sie sich jederzeit an uns wenden. Freundliche Grüße Aolstecell Team
Simon H.
I've been waiting four days off three months for a battery to arrive and nothing yet. The customer service does respond to my emails but the reasons for the delay seem entirely uncredible (e.g held up in customs, but in NZ if something is in customs they tell you - I checked and it's not). Pretty sure their responses are AI generated, including the replies to these Trustpilot posts (read them all and you will see). The tracking link they send you doesn't work too. I now think this is just an outright scam. Keep well clear. EDIT: I feel the need to add that my battery did eventually arrive (after about 3 months and a week), and actually works fine. So in my case anyway it was not a scam. The delivery time was still unacceptably long, and their customer service is clearly AI and not actually responding truthfully, so there was no real communication. But, I didn’t want to leave this review as it was given my battery did eventually turn up.
Response from AolsteCellOct 14, 2024
Dear Customer, Thank you very much for choosing our service and sincerely apologize for the inconvenience you encountered during the shopping process. Regarding the issue of not receiving the goods you mentioned, we have indeed noticed it and taken immediate action. After initially judging that there may be a customs delay, we immediately asked you for your opinion by email and asked if we need to re-ship. However, since you did not respond in time, we are very worried that this may delay your urgent needs. In order to solve your problem as soon as possible, we decided not to wait for your reply and directly arranged a re-shipment for you. At present, the new tracking number has been updated and you should be able to receive the package within the next two days. After receiving the new package, please be sure to check the integrity of the package and confirm whether all the goods have been received. If you encounter any problems during the delivery process or have any suggestions for our service, please feel free to contact us. Thank you again for your understanding and support, and look forward to continuing to serve you in the future. I wish you a happy life! Best regards, Aolstecell Team
Dimitris B.
I have ordered a battery for my laptop which took over a month to come to Greece. The overall quality is poor and cannot be compared with the original one. Finally after one year and five months the battery swell up and started pussing the touch pad. I informed the company about it and they told me that the warranty is over. I do not recommend this company.
Response from AolsteCellSep 23, 2024
Dear Customer, Thank you for reaching out and sharing your feedback. We sincerely apologize for the inconvenience you've experienced with your battery. We understand how frustrating it must be to deal with quality issues, especially after such a long period of use. While we strive to provide high-quality products, we recognize that your experience did not meet those expectations. Regarding the warranty, our policy typically covers issues for a specific period, and we regret that your case fell outside that timeframe. However, we value your feedback and would like to investigate this matter further. If you have any additional details or documentation about your order, please send them our way. We aim to improve our services and ensure customer satisfaction. Thank you for your understanding, and we appreciate your feedback. Best regards, Aolstecell Team