Camisha F.
Fraud!
Fraud!! FRAUD. I purchased a $600 massage table, I was able to use Klarna and pay over 6 months. The massage table arrived as I made my 3rd payment and did not come with any type of hardware or assembly instructions. After purchasing my own hardware and googling instructions on how to assemble it, the table was not manufactured correctly and unusable. I have been in contact with Customer Service throughout this entire terrible experience. They have continued to ask for more pictures and more videos while purposely stalling the process. They stay in contact occasionally just to pacify me because I’ve already let them know that I have reported the charges as fraudulent. Because I used Klarna to make the payments, there is a long delay in the process to get a refund. I have attempted to allow Anzhap to make this right and send my refund. The last message I received, I was informed that Customer Service reviewed the video but that I did not assemble the bed correctly and that was the reason the massage table was unusable. The material is so cheap that the massage table does not even support my 65 pound child because of the extremely cheap aluminum it was made from. $600 WASTED. I am hoping that my bank can make this right because Anzhap, a fraudulent company, is not. Do NOT waste money on any of this furniture. It is nothing like advertised. Worse than using Temu or SHEIN but they sell furniture. This “furniture” that is supposed to support the weight of an adult would certainly cause injury if a human were to lay on it and it collapse and wobble due very cheap and unreliable material, structure and design. AND the table was advertised to incline, if it were useable, it would need to DECLINE, causing a person laying on the table to do a backbend for massage therapy services. Fraud!!
Response from AnzhapApr 9, 2026
Hi, we’re really sorry to hear about your experience—this is not the standard we aim to deliver. We take your concerns seriously and want to resolve this as quickly as possible. Please contact us directly at our support email or provide your order number so we can prioritize your case, review the issue thoroughly, and arrange a proper solution. We appreciate your patience and the opportunity to make this right.