Anytime FitnessReviews of anytimefitness.com

Do anybody took personal training with the regular gym and tried to cancel the membership before the contract ends?

Be careful because this place will talk you into a 2 year contract without First telling you about the 2 year contract membership that locks you in for 2 years meaning you are not allowed to cancel before your two years is up even after only 2 months.

I went to cancel my membership on June 3, they said it would be $250 to cancel or I could pause my membership for 90 days. I decided to pause my membership for 90 days because they said that I would be informed when the charge was about to come up again less than a month later, I was charged my monthly fee again without notice. Today I’ve spent about two hours on the phone with the third-party billing company to get this taken care of after I spent about half hour at the gym this morning running through all the charges, which were double what I expected. Which was my responsibility and my issue for not paying attention to my finances, but I ended up paying instead of about $40 a month about $80 a month. I do not recommend this gym to a single person. The people at the gym are so kind but every piece of advice that that lady gave me to get my account canceled today did not align with the third-party billing company. I am not a fan of this Customer Service the gyms are so nice and so clean small comfortable, but the Customer Service is horrendous.

Tried to terminate my contract and even though I followed there policy they changed the playing filed to suit them and charge additional fees. Then when you try and discuss this with a senior manager they go into hiding and will not speak with you. Unless you intend staying with them for life, avoid at all costs.

I have been an Anytime Fitness member for four years, and this was the first time I had extremely negative experience. At other Anytime Fitness locations, the staff have always been welcoming and supportive of my personal dance practice and let me offer classes there, and I have never had any issues. I only visit North port, FL location a few times a year while traveling. During my most recent visit, I was told that I could no longer do my dance practice because I was barefoot. I my kind of dance practicing without shoes is safer option to reduce the risk of injury. I was respectful to others, had my music in my AirPods and practiced standing on 4x4 square, alone in the studio. I have to have connection to the ground in my practice even merely standing. I offered to sign additional liability waiver releasing the club from any responsibility in case of any injury. I was told that my existing waiver was already sufficient, but that they simply did not want me practicing that way in the facility. What saddened me the most was not the policy itself, but the way I was treated. District manager called my personal phone, I thanked her for the call. She told me in an ultimatum-like manner to “leave the premises immediately and never return without shoes”. In these exact words. She sounded aggressive. This is shocking treatment to a loyal member and teacher (I used to teach at a different facility). In fact it is the first time I am treated like this by a business. It is very surprising, because I used this location multiple times for this same training. This effectively makes the location unusable for me. I don’t use any of the gym’s facilities other than a small section of the studio and the mirror for my own practice. Since I don’t use the equipment or other amenities, prohibiting me from practicing barefoot completely eliminates any reason for me to use this location. Based on my experience, I would not recommend this particular location to dancers, yoga and stretching practitioners, or anyone whose training requires practicing barefoot. This experience was completely different from the welcoming atmosphere I have consistently experienced at Alexander City Alabama Anytime Fitness club.

Having been a member of Anytime Fitness out of state, I immediately thought that this would be a good experience compared to the previous one. However, I was not given options for various payment plans or memberships I discovered only after I had problems with canceling that there were additional options. The sales person never presented any short- term options as I was hoping to try the facility out for three months to see if I would be dedicated and and taking advantage of the membership. I tried canceling with a 30-day notice. I explained that to the owner, Megan, and Dave that I had no intentions of signing up for a full- year membership or contract because I was not sure how consistent I could go to the club due to my work schedule. The club that I belonged to in Michigan allowed for cancellation with a 30 day notice. I assume this Club had the same process. I filed a complaint with the Atty. General because I was being forced to pay for a year’s contract when I had no intentions of doing so from the very beginning. I provided numerous text messages and emails stating my position. The owner, Megan, lied to the Attorney General and stated that they presented options of different plans. The Atty General‘s office for Missouri did not bother to read the documentation I presented because they harassed me by calling almost every day. I still have the call logs. And they got money out of me that they shouldn’t have. Finally, I settled with the collection agency because it was cheaper than giving them money that they were not entitled to. It is a shame that even when you provide documentation to the Attorney General‘s office that they do not bother to negotiate or settle the disagreement versus siding with the owner. I asked the Attorney General where is the evidence that they offered me contractual options? There was none. I indicated that I had documentation of the call logs from when they were harassing me. Everything that the owner claimed was a lie as she was not the person that was there when I signed my contract and the former employee obviously made a misstep. They’re only concerned is getting your money at any cost.

Cancelling was a nightmare. Gave written notice by email in February, which the gym acknowledged and confirmed termination. Cancelled my direct debit as I'd paid everything owed under the notice period. The gym then continued charging, added late fees for failed direct debits, and ignored my emails asking for a breakdown of what I supposedly owed. When I tried to cancel through their website, it wouldn't let me proceed without reinstating the DD and paying the disputed amount first. I contacted them directly in April offering to pay whatever I legitimately owed. No response. They passed the account to a debt collection agency instead. A £55 monthly membership turned into a £200 collections demand because the gym refused to engage with a straightforward question: what do I actually owe? Their own T&Cs and their own emails confirm I owed one month. They chased me for two plus late fees. The gym itself was fine. The cancellation process is designed to make leaving as difficult and expensive as possible.

I would give it a 0 if I could, wouldn’t recommend to anyone, Very disappointed with the management and how customer concerns are handled. Instead of listening and trying to resolve the issue fairly, management was dismissive and unwilling to take any responsibility. Communication was unprofessional, and there was no effort to find a reasonable solution despite my attempts to explain the situation. Customer service should involve understanding and resolving issues, not simply repeating terms and conditions without considering the circumstances. Based on my experience, I would not recommend this business due to the poor management and lack of genuine customer care.