Metto una stella perché di meno non ci sono... Ho iniziato il percorso di un anno di questa palestra dopodiché ho avuto un infortunio nella medesima ho portato certificato medico autocertificazione consegnata direttamente come mi era stato detto e oggi mi arriva una bella lettera da parte di un ufficio legale che mi chiede il pagamento dell'intero anno quando sul mio certificato c'era scritto dopo fatta risonanza magnetica fisioterapia che non potevo svolgere attività fisica lo schifo più totale sede di Roma via beverino non ho parole......
JF
Jean F.
Very unethical company
Very unethical company. They take advantage of the over 65 group. As soon as you walk in the door with a Silver Sneakers membership, they want your credit card, even though Silver Sneakers says there is no additional fee required. They demand a card or your checking account debit information and are relentless. If you are going to use this gym, open a whole separate credit card so you can cancel it when they get out of control. Their business practices are nothing shy of criminal. I will be spreading this word through my social media accounts as well.
MA
Marigold
Horrible customer service, great home gym
The home gym representative at Martin place is incredible and they clearly love their work and gym. No complaints there. The issue is with the head office. I got locked out of the gym on the basis of their access pass not working. Took their IT 3 days to respond with basic information. Took another 3 or so to respond. Finally the home gym manager offered to help so I finally accessed my gym. It has now been weeks since this was sorted and I just received an email apologising. No offer for compensation when I did nothing wrong. Asking me to speak to my home gym for compensation is ridiculous when it is not my fault, nor my responsibility. I did nothing wrong and yet am supposed to deal with their mess up.
BB
Britt B.
HORRIBLE customer service and a complete waste of money!!
Anytime fitness is a complete rip off and waste of a gym membership. No matter what location you go to the equipment is very basic and minimum and there are no perks added on to a $24 a week membership. When I signed up for this gym I expressed my stress for money and they reassured me that I could pause my gym membership for up to 6 months and that if I wanted to cancel my gym membership I would only have to pay a $50 cancellation fee. Being told this, I signed a contract (my mistake). When I called my anytime fitness location in Woy Woy a few months back I stated I needed to pause my membership because my car broke down and I needed money for a replacement. The lady I spoke to made me feel horrible for having to pause and stated “you realise you can’t pause your membership for very long don’t you?” And she decided for me to only pause this for a month. When I called recently to ask to cancel my membership again because of financial stress and other priority bills, she laughed at me and stated there is no such thing as a $50 cancellation fee and I would owe them $430 (50% of what a year would cost) even though I expressed to her I am financially struggling and can barley afford rent at the moment. Again- completely know it’s my fault for taking someone’s word and signing a contract, however I feel lied to, used, and I feel like anytime is a gym that ONLY cares about money and not the actual client and their individual needs.
MH
Mina H.
Moving States, Injury, and Cancellation—Anytime Fitness Fails to Deliver
I signed up for an Anytime Fitness membership in San Jose, California, under the assumption that I could cancel my contract if needed. The gym informed me that the membership required a 24-month commitment but assured me that I could cancel at any time for a $200 penalty. They also mentioned that Anytime Fitness has locations across the U.S., and if I moved to another state, I could cancel without penalty if I wasn’t satisfied with the service at the new location. This was confirmed by several points in the contract, which seemed reasonable, so I decided to give Anytime Fitness a try.
After about nine months, I moved to Ohio and transferred my membership to the Anytime Fitness location in Hudson. Unfortunately, my experience at the new gym was far from satisfactory. During my first meeting, the gym owner made inappropriate comments about my nationality (I am an immigrant) and discussed his political views, which made me uncomfortable. On top of that, the facilities in Hudson were not comparable to what I had in San Jose. I could have joined a much better gym nearby with a pool and fitness classes for half the price.
Due to an injury and dissatisfaction with the new location, I decided to cancel my membership. I made multiple calls to the gym owner, explaining my situation, and I followed up with an email requesting cancellation. The owner initially confirmed via email that he had canceled my contract renewal. However, after several attempts to reach him, he later claimed he didn’t know how to cancel my membership and continued to charge me monthly fees without addressing my cancellation request.
In frustration, I had to block my credit card to stop the charges, which resulted in a significant loss of credit limit. Despite this, the gym continued to contact me, demanding payment for a contract I had already tried to cancel. They eventually threatened to report my credit, claiming I owed $1,100.
I am now facing the possibility of legal action, as I am unable to get the gym to honor the terms of my contract, which clearly allowed me to cancel under circumstances like moving to a new state and being injured.
I would strongly advise anyone considering an Anytime Fitness membership to think twice. Based on my experience, they do not uphold the terms of their contracts, and canceling a membership—especially under legitimate circumstances—can be incredibly difficult and frustrating.
CL
Coco L.
Anytime fitness Trento- modo di fare…
Anytime fitness Trento- modo di fare deplorevole, sia dalla presentazione fino al primo giorno di palestra dove la tipa poi bassa di statura era troppo annoiata per spiegarmi come funzionano i macchinari. In generale non funziona nulla lì. Organizzazione zero, cordialità zero. Una volta entrata con una persona insieme sono stata inseguita per chiedermi il nome, visto che non avevo passato il pass. L’ultimo episodio disdicevole e di una aggressività assurda, il fatto che il sistema loro non è capace di detrarre dal mio C/C la cifra mensile, mi ha portata a ricevere numerose richieste di pagare, nel mentre era tutto automatizzato. L’ultima e-mail molto aggressiva dove mi si intimava con modi bruschi di andare lì a pagare altrimenti sarei passata alla riscossione. Però non controllano nemmeno che i mesi dovuti erano GIÀ STATI DETRATTI dal mio conto una settimana prima. PESSIMI MAI PIÙ
WC
william C.
The billing and membership…
The billing and membership administration is borderline criminal. They do not respond and then surcharge you when you withhold payment. It is nearly impossible to cancel membership. Run away from these people. They fo a true disservice to their franchisees. Run.
DA
David
Unfair fees
After becoming the victim of credit card fraud, my card was cancelled and I didn’t get a chance to update all direct debits before getting a text notice from Anytime Fitness Flagstone that I risked having collections chasing me up and charging me a late fee of $7.50
I phoned them and explained that I had spoken with Debit Success yesterday - I was unable to update my payment details online yesterday because that was the due date for the payment, subsequently I paid it today. The team member at Debit Success assured me that I would not have to pay any penalty fees under these circumstances. However, when I spoke to the team member at Anytime Fitness Flagstone, she spoke to her manager who informed me that this was not THEIR policy and the $7.50 fee is now due and asked me to pay now.
I paid the fee, but thought I would share this slightly heartless approach to business from Anytime Fitness Flagstone