Anytime FitnessReviews of anytimefitness.com

I’m incredibly disappointed with how I was treated by this gym. On 3 July, I submitted an online enquiry asking if I could bring a patient with me. About a week later, I was verbally advised by staff member Rhona that this was fine, and that she would pass it on to Charlotte. Based on that, I brought the patient with me on 10 July. The next day, I was approached by another staff member who told me I wasn’t allowed to do so and, shockingly, accused me of calling the staff “fat moles” — something I absolutely did not and would never say. This false and offensive accusation was deeply upsetting. Following this, my gym access was blocked without any clear communication, yet I continued to be charged fees. I’ve now been told my pass is cancelled, but that I’m still subject to a 30-day notice period, meaning I’m paying for a membership I cannot use — after being treated so poorly and unfairly. It’s incredibly disappointing to be treated this way after seeking and receiving verbal approval in good faith. I no longer feel welcome or safe here and certainly would not recommend this gym to others based on my experience.

Twee jaar geleden heb ik mijn abonnement stopgezet, maar de afschrijvingen bleven doorgaan. Ik heb hier meerdere keren over gebeld, maar kreeg telkens te horen dat ze er “niets aan konden doen”. Ondanks dat ik géén gebruik meer heb gemaakt van de sportschool — mede omdat ik ben verhuisd — moest ik het bedrag telkens terugboeken. Ik ontving regelmatig e-mails met aanmaningen en zelfs boetes, die ik uit angst uiteindelijk heb betaald. Toch bleef ik berichten ontvangen of ik mijn lidmaatschap wilde hervatten, wat voor mij alleen maar bevestigt dat het abonnement destijds echt stopgezet is. Helaas heb ik nooit geld teruggekregen voor de onterechte afschrijvingen, laat staan een nette oplossing of excuses. Erg teleurstellend, en ik raad deze vestiging dan ook zeker niet aan. Dikke oplichters!

I was a member of a Hobart gym where the bathrooms were poorly maintained, with broken toilet seats unrepaired for months and chipped tiles. After moving to another suburb, I canceled my membership, only to discover that the $89 entrance tag was non-refundable, a detail hidden in the contract's fine print. The tag could have been reused, and I was never informed that free access was available via the app. This reflects a lack of integrity toward members, in my view.

Was a member at one branch in Greenfield, Wisconsin and I moved and they transferred my membership to another branch In Franklin, WI without my consent. Also they auto-renewed my contract WITHOUT my consent weeks after I contacted them several times expressing my desire to cancel. I stopped by in person several times during business hours at both locations which was a drive for me and every single day I went there was nobody there, can almost never get ahold of anyone on the phone, and their online portal is busted beyond belief. Finally I get a reply by email weeks later concerning my cancellation and they tell me I need to pay to cancel. They gave me account info and directed me to another online portal to pay and be rid of this and the online portal said I owe $0. So at this point I attempted to pay and I was unable to because their account information was incorrect. So now months later I have collections calling me for this phantom account that I have with them asking for ~$180. And its now hitting my credit. So basically, I call you regarding cancellation and you ghost me, I try to pay when you contact me about debt and you ghost me, so now I ghost you?? Stay far away from these guys their contracts are predatory and good luck contacting them if you want out.

I strongly recommend never signing a contract with this gym, it's a shackle that won't let you go!!!!! First, you need to pay $50 for a magnetic pass, then you need to pay $30 twice a month, that is, $60 per month, and if you want to terminate the contract, you still need to pay for the next two months!!!!! You also need to pay for insurance of the exercise machines against damage once a year!!! The exercise machine itself is small, there is no room for gymnastics!!! There is no normal air!

Absolutely Awful. I cancelled my membership back in February of 2025 due to having a second baby and not being able to get to the gym. I went to the location I always workout at, cancelled, signed an agreement and was told I had a month to use the facility. Fast forward to April of 2025, I noticed there were still charges coming out of our account for the membership. I attempted to call multiple times, and with no response I had to hire a babysitter to physically go there and talk to someone. During that meeting, the staff told me they had no idea why I was still being charged and sometimes this happens with the accounts system they use, they would call and get it fixed. This staff member also took a phone call and terminated someones contract at no cost and said they would handle it. That was on a Friday. The following Monday, I receive a call from a different anytime fitness location stating that they were my "home" gym and I needed to cancel through them, but there was still time left on my contract. I explained how that was never once told to me, and I thought the membership was cancelled months ago. This staff member then told me even though I signed a termination agreement at the other location, they have no idea what goes on between locations and basically it meant nothing. Mind you, my "home" location was closed for months due to a pipe bursting and equipment being replaced, so the majority of my membership I couldn't even use that location. I was told to write an email, expressing what happened and my concerns. I wanted my money refunded from the time the termination agreement was signed, and to not be charged anymore. I sent that email on April 21, 2025. It is now June 30, 2025 and I have not heard a response back. We are still being charged. Absolutely do not recommend. A local FB group has countless reviews of the exact same thing happening to multiple other people. It seems this company makes a profit off of their negligence.

As someone who has trained in over a dozen gyms — from Econo Fitness and Planet Fitness to serious powerlifting and commercial gyms like World Gym — I can confidently say my experience at Anytime Fitness has been the most disappointing to date. Let me begin by addressing the membership structure. It is unnecessarily convoluted and appears intentionally designed to confuse. Promotional offers advertised online, such as “$5 for five weeks,” are incredibly misleading. In reality, after fees and conditions, this promotion cost me at least $72 — a far cry from what was promised. This kind of bait-and-switch tactic is not only unethical but damaging to your brand’s credibility. Next, the facility itself falls short of basic expectations. The absence of a bench press setup is frankly inexcusable for any gym claiming to support strength training. While squat racks can be repurposed, this isn’t a viable long-term substitute — especially when the bars spin poorly during bench presses, creating a safety issue. Most other machines felt outdated or subpar, and the lighting inside is both dim and oddly directed, making the environment feel more draining than energizing. However, what shocked me most was the unprofessional and disrespectful behavior of your staff. When I calmly expressed my dissatisfaction and asked for a refund, I was met with an arrogant, personal insult: “With all due respect, you’re not big enough to talk like that — you don’t have the age or experience to judge this gym.” This comment was entirely unnecessary and unprofessional. My physique or age has nothing to do with the validity of my concerns. I’ve been training consistently for over three years, and my criticisms were based on clear, measurable shortcomings. Dismissing customer feedback with condescension only reinforces the impression that this gym relies on image over substance. Multiple experienced lifters in my circle, including competitive athletes, have visited this location and share my sentiment: overpriced, overrated, and far from delivering on its promises.

I previously wrote a positive review of Anytime Fitness in Norwood, and I wish I could say my experience has remained the same. Under the previous management, particularly Ben and his dynamic team of trainers, the gym had a welcoming, supportive, and motivating environment. I trained consistently 2–4 times a week, achieved meaningful progress—losing fat, gaining muscle—and enjoyed a great rapport with the staff. It was a place I genuinely looked forward to going. Unfortunately, since the change in management, the overall atmosphere and experience have taken a noticeable downturn. The team of afternoon trainers I had worked closely with all left shortly after the new manager took over. Since then, there's been a constant turnover of staff—at least four different trainers have cycled through in a short time. This instability has made it difficult to build any continuity or trust with the training staff. I’ve also had multiple issues trying to communicate with the new manager. Over the past few months, I’ve sent several emails regarding different concerns, including trouble with the AF app. While he initially replied saying he’d look into it, I never received any follow-up. Weeks later, he emailed me about something unrelated, and again, when I responded asking for clarification, I was met with silence. During a scheduled in-person meeting, I asked him for contact information for his direct supervisor, and he refused to share it. I sent a follow-up email, and again, no response—a full week later. Beyond these management issues, the experience with one of the afternoon trainers I had been working with also changed dramatically. After a disappointing body scan that showed a gain in fat and loss in muscle, I was understandably upset—especially since I had been putting in consistent effort. During that session, I was told I needed to “work harder,” which was hard to hear in that moment. Emotionally overwhelmed, I stepped away and ultimately told the trainer I couldn’t continue the session. A couple of days later, we spoke briefly, and when I said I wasn’t sure if I’d be returning to training, that was the last meaningful interaction we had. Since then, the trainer has not acknowledged me at the gym. It’s disheartening to feel that because I had a setback and didn’t immediately recommit, I am no longer seen as worth the trainer’s time. To say this has all been disappointing and frustrating would be an understatement. The sense of community and professionalism that once defined Anytime Fitness in Norwood has faded, and the communication and care I once experienced have been replaced with inconsistency and disregard. As a result of these ongoing issues, I can no longer recommend this location.