Jørgen Alf N.
Excellent help from supportteam
I have previously enjoyed using AnyMP4 MAC Video Converter Ultimate to convert old opera recordings from TV to MP4 format. In the spring of 2023, I replaced my old 2014 iMac with a MacBook Pro/M1 processor. I haven’t used AnyMP4 on my MacBook until now, as I have recently retired. The program reported an error! Even after an update, so I contacted support. It became a process involving four correspondences, during which I received a detailed description of what tests I needed to perform, including video recording my actual screen activities. I am 72 years old, not an IT nerd, but the instructions I received were understandable and worked on the first attempt. It all ended with reinstalling AnyMP4 MAC Video Converter Ultimate, which now works perfectly. Videos on the Mac are created in .MOV format, and I convert them to .MP4. The last video I made was a reduction from 10.64 GB (.MOV) to 473.5 MB (.MP4). Thanks for great help :)



