Anua is listed under Cosmetics & Makeup.
Anua (anua.us) has 33 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Odette
Same thing happen to me.I placed an order for the full skincare package and a free gift for $50 and only received one item.I've emailed them multiple times and they keep saying there will be delivered separately.But that has been over two months. I was scammed.
Lynne M.
I ordered from Anua to get their skincare set. The package was not delivered to my home and while I did all the legwork for the company they refused to send me a replacement and ultimately refused to refund the price for a product that I never received. The customer service sounded as if AI was answered any email I sent. They never solved my issue and they never offered to send a replacement despite saying if it was USPS fault they would. NEVER NEVER NEVER do business with this company.
Ms D.
Ordered and paid for a complete line which was over $50.00. Just got one small product?! I've written the company twice to request the rest of my products, and they have not responded. This is fraud. A switch and bait con, to get your money. DON'T DO BUISNESS WITH THIS COMPANY, UNLESS YOU WANT TO TOSS YOUR MONEY IN THE WIND. 😡
แพร แ.
SO NICE!!! Love it❤️❤️❤️
RASHA
Appalling customer service. I placed an order back in April that did not arrive and I have not yet received a refund. I have contacted their teams via email since April and they respond back with thank you for your patience we will look into and get back to you. We are in September now and still no refund.
Amina
Placed an order on the 4th of June and I'm still waiting for my product! I've contacted customer service many times via email but they do not respond. Never shopping with them again. Disgusting service
Maria
I am not giving one star yet but I made my order on May 16th and I have not seen anything. I live in the UK. The tracking number is showing the order in HK on May 31st! Real shame as I was looking forward to the items I ordered and paid for.
GB
Customer service is atrocious, I asked loads of times for a tracking number that worked and received nothing back, Emma Thomson, is truly the epitome of dense. Never have I even spoke with a more dense “person” probably a bot. My item was supposedly shipped on the 21st, tracking not working, can’t find my order. And I received another today 30th May to say it’s been shipped again. Why lie? Just why? Pathetic. Useless. Will never be buying from there ever again. An embarrassment. Update: just found out they’re scammers, don’t spend your money here.
