AnswerNetReviews of answernet.com

Although a few employees seemed good, the company as a whole and the entire process was a disaster. Incredibly shady and pretty sure they are a scam. Hired them initially for a new business initiative. Had issues for weeks with getting things started. the contract promised for 5 agents to be working and for the project to be completed in a matter of 3 weeks. (475 hours of calls), which was prepaid. If things went well, we intended to expand this. 4 months later, they had 1 dialer, which used up 32.25 hours, the calls they made were not good (verified by 1 person they called), and no follow ups. It crippled the business, and I had to shut things down. Talked to the management team about getting a refund for the balance, which they agreed to on zoom... and then went silent. Sent them a notice that I'd be talking to my lawyer, which got them communicating again, saying they sent it to their accounting department, but refused to give any contact for the department. Then they went silent again... Still nothing. Sent a letter from the lawyer, still nothing. They crippled the business from not following up on the contract, and now won't give back the large sum I had to prepay.

Management will increase your workload tenfold then mock you when you ask for a raise. Pay rate is far below national average and the company is more disorganized than anything. All positive reviews on this company are fabrications from a corporate echo chamber. probably management making several accounts and artificially boosting their numbers. pathetic.

My company hired AnswerNet to do outbound lead generation calls. Prior to signing the contract, I asked the salesperson, if they had experience in our industry and the results. He stated that all their clients in our industry always renew their contract. I signed and paid their invoice, with an expected start date in two week. It took them two months to get ready to start. Once they did we were in our slow part of the year. Out of 100 marketing hours with a national average of 2% success rate they produced nothing. Not one thing. And yet felt justified in keeping 100% of the money. During the campaign we even suggested that they change to the campaign that another business in our industry was using and success with(so they said.) Again, nothing. This is what I know for sure. They lied to me about their expertise and they lied about their success in my industry. They made these misrepresentations to entice us to sign a no return contract.. Please beware of these people.

This is the worst answering service I have encountered. We used to have academy group in hackensack, NJ, but they got bought out by this company and we have had nothing but problems.

We signed up with a contract. From the start there were issues where we were not getting messages that were left while testing their service. I called myself a couple of times and the calls dropped. On the 3rd time someone finally picked up and sounded like they just woke up with a very unprofessional tone. They did not identify themselves at all. Each additional time a test call was made there was an issue. I did not want to expose our business to this. I was also not confident they would relay all messages taken because I did not receive any from my test calls. They chalked it up to a system error. Out of our prepaid minutes, all but the small amount we used to testing were unused and they still refused to refund the payment. No luck getting it back any they require you to sign a contract.

The system keeps cutting me out, says calls can't be completed as dialed. This happens to me every year about this time, and gets very frustrating, we're in the HVAC business. We get compliments on the phone personnel, but your tech end needs improvement. They don't return calls as requested, please respond, Thank you, Doug. Yes R and M. inc.