AnswerNetAnswerNet is a premier, tech-enabled provider of contact center and BPO solutions across North America. Operating 30+ locations, AnswerNet blends human expertise with advanced AI to deliver seamless inbound, outbound, and automated services. Offerings range from 24/7 telephone answering and medical triage to complex telesales, lead generation, nonprofit support, and third-party verification.By leveraging data-driven insights and emotionally intelligent agents, AnswerNet creates customized, scalable solutions for industries like healthcare, real estate, and retail. A "people-first" philosophy ensures that supportive employee experiences drive stellar customer interactions, helping businesses mitigate risk and focus on core activities.
AnswerNet (answernet.com) has 119 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingSales & Marketing · Newtown Square, Pennsylvania
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Showing 96 reviews with 5 stars · Clear filters
Jenn
AnswerNet Rocks! They have been such an asset to our small company. Very professional, great communication with our clients and our team.
Response from AnswerNetApr 5, 2021
Jenn, thank you so much for these kinds words! We truly enjoy working on your business, and look forward to contining into 2021!
Jessica
AnswerNet has managed out Snowplay Hotline for 5 years and has been able to quickly implement changes to our selections as weather changes and areas open and close so that our visitors can find the most current information. They are easy to get a hold of and respond timely requests and emails.
Response from AnswerNetMar 8, 2021
We thank you and appreciate these kind words Jessica! It certaily is clients like you that make our work so worthwile. We are thankful for your ongoing business and our strong relationship with your team!
Meghan
We really enjoyed working with AnswerNet for our 55th Annual Variety Show of Hearts Telethon on Global TV. They were extremely professional and truly passionate about our cause while ensuring that all our donors received outstanding service. Their fast turnaround on any support issues and always keeping us updated with live stats was very much appreciated. This year was our most successful Telethon in years and we couldn't have done it without AnswerNet's David & Sara and their all-star team! Thank you AnswerNet!
Response from AnswerNetMar 4, 2021
Meghan, thank you so much for these kind words! Dave, Sara and the rest of the team take a great deal of pride in their work on your account, and care very deeply about what your organization is all about. AnswerNet is honored to be part of the annual telethon and we're already looking forward to next year's event!
Katie
The reps and administration are all very great to work with and very personable. We feel as though our needs are met by the team. We greatly appreciate the attention to detail that the reps use when answering tickets. Any time we request an update to the service or change in operations the Answernet admin is very quick to get back to us and make the appropriate changes. The reps do amazing and have learned very quickly. It feels like they are always working to the best of their ability and always work to improve. Their ticket count has been very satisfactory and the quality of their tickets overall gets better with time. The only way I can personally see to improve is possibly having the reps checked in and out when they arrive or leave as sometimes when the tickets get busy it can be hard for us to tell who's on if we need to assign tickets. Overall we appreciate the service, dedication, and flexibility of this team!
Response from AnswerNetMar 4, 2021
Thank you so much for your kind words! Your business and our relationship means so very much to us, so anything we can do to make your service even better is our main goal. Thanks again for this wonderful feedback!
Teresa
AnswerNet provided an urgent resource gap in our sales system that we've enjoyed and benefited from during the last 4 months. The great weekly status reports and proactive expertise has created a valuable partnership.
Response from AnswerNetFeb 26, 2021
Teresa, we're so happy we were able to address your challenges as well as provide reporting that works best for you. Yes indeed, we are your partners and appreciate that relationship every single day! Thank you for these kind words.
Jeri
Great company to work with!
Response from AnswerNetFeb 10, 2021
Thank you, Jeri! Your business, and our relationship, is very important to us.
Tammy
Answernet does a very good job. I have worked with them for over 4 years now and they have always been very responsive and thorough.
Response from AnswerNetFeb 8, 2021
Thank you so much, Tammy! Your business is very important to us, as is our ongoing relationship!
Tonja
Excellent service would recommend to anyone!
Response from AnswerNetFeb 5, 2021
Thank you, Tonja! We're very luck to to have a client like you!