Thomas B.
Pretty rock solid
Pretty rock solid. Been with them almost ten years and in all that time there was one screw up and it was when there office back east was in a tropical storm, so pretty much doesn't count.

Answering Legal provides a professional, highly trained answering service for law firms of any size. They are more than just another answering service because they treat every one of your calls as a potential client. In addition to 24/7 phone answering support, Answering Legal offers full new client intake and bilingual phone answering. They also provide an easy-to-use mobile app for their customers.Beyond these features, Answering Legal now offers an extensive catalog of 75+ technology integrations, including direct connections with leading platforms like Clio, 8am MyCase, Smokeball, PracticePanther, Lawmatics, and Lead Docket.In 2025, Answering Legal expanded its suite of products even further by introducing an AI-powered chatbot for law firms. The chatbot delivers instant, empathetic, and conversational responses to urgent questions from website visitors. The Answering Legal team partners with firms to customize the information their chatbot provides and manages the full installation process. The chatbot is currently available free for all law firms.In recent months, Answering Legal has also launched a live translation service to help attorneys communicate seamlessly with non-English-speaking clients. With access to professional translators in hundreds of languages, they ensure that no critical detail is ever lost in translation.Through all of these innovations, Answering Legal’s core service remains the same: capturing leads over the phone. Their virtual receptionist team continues to provide around-the-clock live answering and an elite intake team dedicated to giving every new lead a welcoming first impression.
Answering Legal (answeringlegal.com) has 122 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Administration & Services · New York, New York
Excellent

Administration & Services · New York, New York
Excellent

Administration & Services · New York, New York
Excellent

Administration & Services · New York, New York
Excellent
Showing 106 reviews with 5 stars · Clear filters
Thomas B.
Pretty rock solid. Been with them almost ten years and in all that time there was one screw up and it was when there office back east was in a tropical storm, so pretty much doesn't count.
Jeffery R. Davis of DAVIS L.
Answering Legal has been a great service provider. Calls are promptly directed to my cell and clients are easily "patched in". If I am unable to answer the call, the service sends both an email and text with all needed information. The folks answering the calls are polite and well spoken. Happy with this service!
Maritza A.
The receptionists at Answering Legal always handle our calls professionally. What sets them apart is their exceptional customer service. During power outages and throughout the COVID crisis, Answering Legal stepped up to make sure we were covered!
Patricia T.
I find the service to be a convenient and reliable way to ensure I never miss a call, and with the texting and emailing of all caller information, I can easily coordinate returning my customers' calls in a timely fashion. Absolutely essential for remote work.
Steven B.
The staff is professional when answering the phone. They ask the right questions and respond to requests respectfully.
John D.
Excellant service.
Shane K.
After 4 years, I can report that Answering Legal has always proved reliable, personable and professional. A great value compared to other similar services.
Scott
I have used Answering Legal for a couple years now and they are amazing. I don't have a lot of intake needs, so I know they have a lot more capability than I'm using, but I just want my clients/potential clients to talk to a real person when they call. Answering legal captures the information I need to return a call, sends it to me in a text and email, and my clients and/or potential clients never know they were talking to a call service. Great service and great price. Thanks!