customer
Great answering service for our…
Great answering service for our boutique law firm! Customer service is top notch!

Answering Legal provides a professional, highly trained answering service for law firms of any size. They are more than just another answering service because they treat every one of your calls as a potential client. In addition to 24/7 phone answering support, Answering Legal offers full new client intake and bilingual phone answering. They also provide an easy-to-use mobile app for their customers.Beyond these features, Answering Legal now offers an extensive catalog of 75+ technology integrations, including direct connections with leading platforms like Clio, 8am MyCase, Smokeball, PracticePanther, Lawmatics, and Lead Docket.In 2025, Answering Legal expanded its suite of products even further by introducing an AI-powered chatbot for law firms. The chatbot delivers instant, empathetic, and conversational responses to urgent questions from website visitors. The Answering Legal team partners with firms to customize the information their chatbot provides and manages the full installation process. The chatbot is currently available free for all law firms.In recent months, Answering Legal has also launched a live translation service to help attorneys communicate seamlessly with non-English-speaking clients. With access to professional translators in hundreds of languages, they ensure that no critical detail is ever lost in translation.Through all of these innovations, Answering Legal’s core service remains the same: capturing leads over the phone. Their virtual receptionist team continues to provide around-the-clock live answering and an elite intake team dedicated to giving every new lead a welcoming first impression.
Answering Legal (answeringlegal.com) has 122 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Administration & Services · New York, New York
Excellent

Administration & Services · New York, New York
Excellent

Administration & Services · New York, New York
Excellent

Administration & Services · New York, New York
Excellent
Showing 106 reviews with 5 stars · Clear filters
customer
Great answering service for our boutique law firm! Customer service is top notch!
Michael J. B.
The service is always professional and always dependable. I never worry!
customer
We've just started with the service, but so far, I am really impressed. The new client set up was easy and the communication excellent.
JMO
I received prompt responses to my email and my questions. Dealing with a friendly staff was a positive change compared to my last answering service. How the service works was explained thoroughly in clear, concise terms.
customer
Answering legal helped me land clients that I otherwise could have missed. As a solo practitioner, I'm always on the go and I can't always directly answer the phone even though I wish I could. I realized that I missed a couple of potential clients because I wasn't available to answer the phone, so I started looking for solutions. Answering Legal has been the perfect fix! Not only do my potential clients talk to a real human every time they call, but Answering Legal adds those potential leads into my pipeline tracker on MyCase. I've called them a few times to tweak the process and it has been painless! I highly recommend Answering Legal for your practice!
customer
Very thorough and professional.
Response from Answering LegalOct 29, 2025
Thank you so much for your kind words! We're thrilled to hear that our team has met your expectations with thorough and professional service. Supporting law firms like yours with reliable 24/7 answering solutions is what we do best, and we're honored to be your trusted partner. If there's ever anything we can do to enhance your experience further, please don't hesitate to reach out. We appreciate your business! Best regards, The Answering Legal Team
Robert S.
Answering Legal has taken care of my business for years now and does an excellent job. They cover all of our calls and patch through new client calls 24/7! As a law firm they allow us to provide the best service we can to our clients.
Response from Answering LegalOct 29, 2025
Thank you so much for being such a loyal partner over the years! We're honored to support your firm's commitment to providing exceptional client service around the clock. Knowing that we help you connect with new clients 24/7 and contribute to your firm's success means everything to our team. We truly appreciate your trust in Answering Legal and look forward to continuing to serve you for many years to come. Thank you for taking the time to share your experience! Best regards, The Answering Legal Team
customer
We just signed on for service at our Estate Planning and Probate law firm. The process has been extremely simple to navigate. This company is very receptive to feedback and great at communication with our staff and our incoming calls. Would absolutely recommend using them.
Response from Answering LegalOct 29, 2025
Thank you so much for this wonderful review and for choosing Answering Legal for your Estate Planning and Probate firm! We're thrilled to hear that the onboarding process was smooth and that our team has been responsive to your needs. Communication is at the heart of what we do, and we're committed to ensuring both your staff and your clients receive the best experience possible. We truly appreciate your recommendation and look forward to supporting your firm's growth for years to come. Best regards, The Answering Legal Team