Dalton D.
I really wanted to leave a positive…
I really wanted to leave a positive review because I initially had good experiences with Anson, but unfortunately my warranty experience turned into months of frustration. I originally owned a Dark Brown Italian Calfskin strap. When I had an issue with it, customer service approved a warranty replacement. I trusted that I was being sent a like-for-like replacement and continued using it. Later, when that replacement developed problems as well, I learned from Anson’s owner that the previous replacement had actually been their standard Dark Brown Leather strap, not the Italian Calfskin I believed I had received. The owner initially told me he would take my word regarding the original calfskin and said he had one available to send. Afterward, however, I was asked to prove the original purchase. Because the purchase was old and may have been bought for me as a gift, I no longer had the order number or receipt. I provided every piece of information I could remember, including possible purchasers, names, locations, and an approximate timeframe. What bothered me most was eventually being told that the standard leather and Italian Calfskin were so different in quality and construction that I should have immediately realized the warranty replacement was not calfskin. I don’t think that’s a fair expectation to put on the customer. When a manufacturer approves a warranty claim and sends you a replacement in the same color, it’s reasonable to trust that they sent the appropriate replacement. I was repeatedly told they wanted to help, and the owner continued looking into it for a while, which I appreciated. But the conversation ultimately ended without a resolution, and months have now passed without any further follow-up. This was especially disappointing because this was ultimately a roughly $100 strap, and I spent an extraordinary amount of time going through emails, texts, phone calls, old information, and explanations trying to resolve it. I wasn’t asking for an upgrade or something I had never owned—I was asking for the Dark Brown Italian Calfskin strap I originally had. I like Anson’s belt system and wanted this to end differently, but after this experience I can’t recommend their warranty/customer-service process.