TransUnionReviews of annualcreditreport.transunion.com

As I write this I'm on hold with TU for the 2nd time. Why - because they are running an identity protection campaign for a company that got hacked. Signed up and immediately got an email saying I'm locked out. Turns out because I used a VPN. To state the obvious, a company supposedly concerned about keeping data safe won't allow access via VPN! So I get an email with a temp password to allow access after they reset my account. Only there is no temp password, just the boilerplate and a blank line. Hence my 2nd lengthy hold. Turns out they are having technical difficulties. I ask to be sent a reset once fixed. They can't do that. Maybe I can call back tomorrow or the next day is the best they can offer. NICE!

Where do I start, all 3 of these credit reporting companies are very biases, it is not good for all 3 of these companies be in charge of people worth, due to their lack of fairness these companies are getting rich off people with not so good credit, the system really needs to change, these 3 bureaus should not be left to be able to make the call on everyone's worth, i actually hate this platform that makes the calls for what you can get in life, because can these 3 reporting system really be trusted

This company's customer service skills are entirely disgusting. The agents are rude and will cold transfer your call and the managers will hang up in your face. I had an issue, the 1st agent was not able to provide me additional assistance so she transferred my call to escalations, there I spoke with a very rude white woman who attempted to tell me why my credit was off not actually knowing that I'd been in finance for over a decade with excellent credit. Her half ass explanation was completely inaccurate and when I told her that she cold transferred my call. I got on a call with another agent and asked to speak with the manager, I spoke with Max who attempted to put the issue off on another company and provided no assistance. When I explained that I had already called that company as well as checked my credit score he placed me on hold for serval minutes when came back on the line and ended the call.

There is no customer support. Their website is broken "Identity Verification Failed: Failed safety check:", What verification? What safety check? I called and was placed on hold for more than 30 mins before I gave up. They didn't give any indication either how long the hold time was going to be. They have no e-mail support. No live chat. Nothing. This is what happens when there is no free market, no competition. What's wrong with America? This is the level of service I would expect from the communist Soviet Union! Shameful.

TransUnion wiped my credit file when I became registered on the electoral role. My local council had issued me with a slight change to the first line of my address, according to what they said the official name of the property had to be. I.e. from "Flat 17 Burnley Road" to "17 Burnley Road". Experian and Equifax had absolutely no issue with this and just updated their records accordingly. Transunion decided to wipe my credit file completely due to this amend on the electoral register. I called them and wrote to them to request they fixed it, and they got back to me after 4 weeks requesting proof I was on the electoral register. I promptly sent it to them, and have chased them twice in follow up over the 6 weeks following that, and have heard nothing back. These guys are appallingly bad as a credit ref agency.

In attempting to unfreeze my credit report temporarily, the website says they aren't currently able to show the status of my credit freeze. Every time I've tried to do this over the last five years, I've gotten the same thing. Yesterday the chat agent said they unfroze my credit but the store says it's still frozen. Back on with a new agent today. Same issue with their webpage. Seems it would be cheaper for them to have a webpage that worked rather than make me go through a real person every time.

I spent 6 hours today trying to set up my account. And it will take another 30 days, at least. We were given a free 2 year subscription due to a data breach. When I tried to sign up, I coildn’t use my email address as I had had an account in the past. They discovered my home address was also wrong - after living here for 30 years and previously having an account with them. I now have to open a dispute to rectify the home address, which takes 30 days, and then will still have to deal with the email issue! Meanwhile, my identity might be compromised. Yet, my husband called, had the same issue, and they resolved it over the phone - no idea why they could change his home address last week, but no one can do it this week.

Customer service NIGHTMARE! When trying to set up an account with TransUnion, I was on hold for 3 hours and 45 minutes the first time, and 1 hour 45 minutes the second time. These people barely speak English, have no management, and the company is severely understaffed. Quite frankly, nobody gives a damn at this company. I was trying to help my elderly parents register for myTrueIdentity, and was only able to register one account in a single call, so, I'll have to go through hours more for their static-laden hold music before I get through to an inhumane and rigid staff member. Stay away from this horrible organization!