annieskitclubs.comReviews of annieskitclubs.com

Awful, awful, awful!!! This was to be for my granddaughter’s Christmas gift(s). I couldn’t order online because it kept saying my credit card number was invalid (it was not - even tried a second card and same thing.) I called Customer Service; very hard to hear/understand. I assume they use cheap headsets; her voice was very garbled and echoing. After I gave her all my information and explanation (instructions repeated many times because of the bad connection), she also had trouble with their website and transferred me to another representative! No explanation or apology. The second agent then started at the beginning asking for all my information. I was nearly in tears due to the frustration; told her to forget it and I’d order from a different company. Now reading the other reviews, I feel blessed that my order didn’t go through saving myself much headache and grief later!

I have called 3 times. October, November and December to cancel an order that was sent to my mom. She thought the instructions were difficult. I have another monthly subscription for myself and love it. I have been told all 3 times it is to late to cancel for the following month. I asked for two refunds as I have had to call 3 months in a row. I need to send back the kit al my expense of course. How much do you want to bet I will have to call again in January. They say you can cancel ar any time. What they don't tell you is that it will not be canceled and they will still bill you. I asked for a supervisor to call. Of course one was available and I will get a call back. Anyone want to take bets on if I will or not. Signed very very vert disappointed customer

If I could give negative stars, I would. First, what was supposed to take 12 kits, one for each month, took 16 months to complete. Next they expect you to piece together using the remainder of your skeins to finish the last part of the border. Although the written instructions are very good along with the tutorials, the comment to look back at previous tutorials for a “refresher” of certain stitches is unacceptable. I paid a lot of money for these kits and I would expect the tutorial to explain the stitch again instead of me having to stop and go back to another tutorial to refresh my memory. I would never order from them again and I tell everyone I know including my crochet club group never to order from them. I placed my first order in June of 2023 and received my final order in October 2024!

BEWARE Kit Buyers! If I could rate 0 stars, I would. This is the one of the most disappointing experiences I've ever had with customer service and management response. The Holiday Kit Club, specifically the Pumpkin Doorstop, was my first kit with Annie's. I was excited for the surprise holiday themed projects and couldn't wait for my first kit to arrive in the mail. The online instruction video was very helpful, especially since this pattern utilized the method of "3 strands held together" and this technique was new for me. The kits are advertised to come with enough materials needed to complete a project, however this kit does not include the fiber filling and rice/beans/pebbles referenced in the pattern to stuff the pumpkin. This was a minor detail I overlooked and chalked it up to an assumption on my part thinking that I did not read what to expect. What I did expect was enough yarn to complete the project, though. This kit comes with one 3 ounce skein of Clover yarn and four 1.76 ounce skeins of Spice yarn. Following the directions explicitly and checking my gauge measurements with the pattern (9 rows = 4 inches), I ran out of Spice yarn halfway through my 2nd to last row. In addition to completing the last row and a half, I still need to close the pumpkin and sew everything together with the Spice yarn. Knowing this was a new Kit Club for Annie's, I figured this was a simple oversight and that I could get one more skein of Spice yarn sent to my house. I sent an email on 09/04/2024 through the website to request more yarn and received the following reply: "Good Afternoon, Thank you for your email. Each kit includes instructions, and all the specialty materials needed to create a seasonal project. If you need additional material, please visit www.anniescatalog for more information." My immediate thought was that my email was not properly read. My second thought was this contains false information this kit does not include "all the specialty materials needed to create a seasonal project" since there was nothing to fill inside the pumpkin. I sent another email and also called the 800 number on 09/05/2024 and was told someone would get back in touch with me; they did not. I called again on 09/07/2024 and was told someone would get back in touch with me; they did not. I called again on 09/10/2024 and was told someone would get back in touch with me; they did not. Finally, I called again on 09/12/2024 and was told someone would get back in touch me and finally they did (thank you Jamie!). The response was extremely disappointing. I don't have a copy of the message, but it basically reiterated that I was provided enough yarn to complete the project and should have had half a skein of yarn remaining once the project was finished. I was told once again that if I need more yarn, I can purchase it from the website. I looked up the cost of the yarn - it's $2.99. I am SHOCKED that this is the response over a $3 skein of yarn. Yes, I could easily purchase it (and I will since I want to at least complete this project), but for a kit club that's nearly $40/month, this response should have been different. I have requested to terminate my two memberships (I had just started an afghan block of the month kit) and will probably never download any more Annie's patterns in the future. I'm extremely disappointed and beyond frustrated with customer care provided at Annie's. I'm also certain there are others who have purchased this same holiday kit and will not have enough yarn to complete the project; I feel for them.

Ive had problems since day 1. All of 2024 Non existent customer service. They take my money out of my bank TWO WEEKS before they ship kit. NON EXISTENT tracking every month. If it wasn't for the fact that this is a birthday present for my granddaughter and she enjoys it, I'd cancel. I won't ever do business with them again.

Have not bought nor will I buy of such " Kits ". One would have to be or is out of their frigging mind to spend such money on a kit to make a single crochet square .... we are talking at least $25.00 per square! These " Square " makes are not even original designs because they have been made for years by other people who enjoy the making and sharing of such for nothing. Come on people, this is crazy and a plain rip-off. There are plenty of " FREE " video's on Youtube to follow along with to make any kind of crochet square. No, this is a rip-off and an insult to crocheters around the world. This is Jessica Westover writing this review .... Wife of Tim Westover.

Just a heads up to anybody who subscribes to this company. I called 3 months ago to cancel all shipments of annies kits on my account and also cancelled online. However, they disregarded and kept sending me products and debiting my account for the charges and everytime I contacted them they would tell me over the phone they were deleting the account effective today and never offered to return a refund for the charges for the months I should not have been charged for. You would think they would offer a refund for the products they sent that i did not want after I had already cancelled. And I really don't know if they are lying about it and not going to charge me again or not because this is an ongoing thing. I will never buy anything from them again. They charge what they want and keep doing what they want.

I am assuming Annie's Kit Club is going Bankrupt. Since buying the Irish Fields Aran Kit Club in May, after 9 months, she has only shipped 5 kits. No explanation, no willingness to respond to notes to her Customer Service. And she is unwilling to just sell the pattern so the Afghan can be completed with other yarn. I noticed on-line that Annie's is mistreating other customers. I assume she is going Bankrupt. Either that or she is a terrible business woman! So Sad!