annieskitclubs.comReviews of annieskitclubs.com

The customer service is horrible. I have sent multiple emails only to have them completely ignored. When the company switched to Annie's Attic my subscription was lost. I did receive my next kit since the switch over, but the digital bookshelf instructions are missing, and they never even acknowledged my multiple requests for it to be added. DO NOT WASTE YOUR TIME WITH THIS COMPANY.

I was halfway through the Irish Fields afghan when the company became Annie's Attic. My subscription disappeared and it's been over 2 months since I received the last "installment." I emailed and was told that "it's still there,you just can't see it." But still no new pattern coming. I've spent hours on the afghan. I think I'm going to turn it into a lap blanket and call it a day with Annie. I can't imagine what would get my business back with this company.

I had a wonderful time crocheting the first six kits for the Irish Fields Gansey afghan. Unfortunately, the recent site migration has caused so many problems that I can no longer see my subscription and I haven't received a kit in over 2 months. Resubscribing isn't an option as I already have the first 6 kits. I hope the company is able to get themselves together soon, otherwise they will lose all their customers.

I signed up for a subscription kit. The Irish afghan kit is beautiful and I've completed the first square. I was so excited to do this afghan. Imagine my surprise when, after a lot of fighting with it, when I logged into my account, it said I don't have any subscriptions and have never ordered anything from them. When I contacted customer service, I was told they're migrating and making improvements that they're really excited about. Well, I was excited about doing the kit. That was almost 2 weeks ago now...and still nothing. When I checked again this morning, my account is still empty.

Horrible!!!!

I have submitted 4 emails to customer support regarding the same issue and I still have not gotten a response. All of this started with the merger of Annie's Kit Clubs and Annie's Catalog into the new Annie's Attic. Not all of my memberships transferred and there seems like there's no one to assist. Beware of this company! I wouldn't recommend

They waited four business days to send a meaningless/"we don't know what's wrong response" response to my original request. Then, I waited days and they still never followed up. Same story as everyone else, "Thank you for your patience... that’s definitely not the experience we want for you." Brutal. I'm so glad I know this and came here before making some big purchases for my class!

I am having the same issue everyone else is having. I received the first kit within a week of ordering…and now almost two months later, nothing. I have reached out to someone in their wholesale business, and she was very, very nice. Unfortunately she really did not have an answer…she asked for patience. I’m okay with that, but I’m sad not be working on this afghan, which was supposed to be a gift. Has anyone else gotten a shipment?