annieskitclubs.comReviews of annieskitclubs.com

I wish I could give 0 stars and that no one would waste their money here ever again. I got my mom the Irish Fields crochet kit and with the site transfer that happened recently the last two kits have not been delivered. I assume they never will since the customer service is non existent and they refuse to email me back (and don’t have a phone number to call). This company is a waste of money.

After receiving 4 out of 12 of my kits, they stopped shipping them in March, I cannot access my account, and they do not respond to customer service requests.

Very disappointed in the online customer service. They eliminated phone service and switched to a new online service that does not work. They need to open up their phone service and let customers get some information on the what is going on. They are 2 months behind in their block of the month subscriptions. Only generated responses to email inquiries. They use to be a good company but they have gone to the dark side.

After a change in their computer system, I have waited over 10 weeks for my kit installment 5 of 10. I can not speak to a person, only email communication. They can not give me a date when my kit will resume. It is very disappointing to get stalled out on the kit that should be finished by now.

Three months ago I would have given Annie's 5 stars. Now, if I could give zero I would. I have 2 Afghan subscriptions with them. Every month, they send yarn and written instructions on how to complete a section of your afghan. It also has step by step videos to follow. When all is said and done, these afghans will cost over $300 each but the real value is for the videos. Three months ago, they migrated their website. My content was lost and I can no longer see the videos. They continue to send the kits (no written instructions anymore either!) and bill me but without the videos or instructions, the $8 worth of yarn they send for $30 is useless. Now I have hundreds of dollars into yarn and half finished afghans. They shut down their phone number saying their customer service is all digital now but I have sent repeated emails with no response.

I purchased a subscription to the happy days afghan club in January, received the first 4 kits. I emailed repeatedly with nothing but an automated response. I finally found a phone number and spoke with a pretty rude person that didn’t want to hear what I had to say. She dis finally reactivate my subscription, and kit 5 did get mailed well over a month late. When I received the kit, there wasn’t a pattern, only a note saying they want to start doing a digital pattern, so I go to the site, and patterns for kits 1-4 are there. No kit 5, so I have yarn but no pattern. Also, now since they skipped a month, I won’t be able to complete this by Christmas, which is why I bought it. Very frustrated and I’m glad I only purchased one subscription, I almost purchased a couple more.

I started a project in the first week of January 2025. Everything was fine until the first week of April. They changed their website, now nothing has been shipped to me in two months. You cannot call customer service. You can email but most of the time you receive an automated response. Very frustrating

I have done quite a few kit clubs through Annies and have loved them! Yes, they are kind of pricey but for me, it works perfectly to keep me engaged. I have also bought classes and patterns and yarn and I was a loyal customer. Now, I am so frustrated with them I just want to spit. The last time I received a kit was in March. I'm supposed to get a kit a month. I have sent off emails both to Customer Service and also for Missing items and have NOT received a response. I called them and the recording says that they are now happy to let us know everything is digital. I love my geek side and love technology, however, sometimes a real live person to answer a simple question would be helpful. I do NOT recommend you purchase anything from this company.