annieskitclubs.comReviews of annieskitclubs.com

Since the Annies Attic acquisition and new software implementation service has been abysmal. Completely stopped receiving kits mid-project and no response from customer service after repeated attempts. Do NOT purchase their products unless you want a frustrating and disappointing experience.

Would give negative star if possible. I bought the striped afghan kit with 12 installments, got a duplicate of installment 2 instead of installment 4 and have been trying with customer service for 2+ months about that with no resolution and extremely spotty / nonexistent response from customer service. Now also just received a cancellation for the next installment stating ‘out of inventory’ and i ‘can contact them later’ about it. At 29.99 per installment for 12 installments in the afghan, this has now been a total waste because i’m missing installment 4. Avoid like the plague.

Ive been halfway done with a blanket for months. They keep charging me for the kits but never send them now. Customer service never responds. Its been MONTHS. I am going to dispute with my credit card company next week. As far as I can tell they are just a ghost company at this point.

If I could give a negative star, I certainly would. I have never experienced such horrific customer service. They send automatic responses to any email, even if the response has nothing to do with the email you send. There is no phone number to call, and I finally left a message on Facebook to get someone to help me. They sent me the wrong thing last month, and I was finally credited for that. Now it's time for this month, and I still haven't received last month's correct kit. It's a shame their customer service is such a nightmare because they have a good product. I don't understand how anybody can run a company this way, and I'll never buy from them again nor would I recommend this company to anyone. At this point I just want whatever I need to finish this afghan.

Can I give it less than 1? I paused my subscription and still got boxes. I canceled my subscription and still got notices that my CC was no longer available. I wrote 3 emails - the last one pretty exasperated - and got only a response that someone would be contacting me - 4 weeks ago. Only buy this it you plan to keep paying forever.

Horrible experience. I purchased a kit and received my first installment in April. Nothing was sent after that until today 7/14 and it’s the wrong installment. I never received kit two. I’ve tried unsuccessfully to contact them on many occasions and receive a computer generated email back explaining that they are updating their website. Customer service is so bad. At this rate it’s going to take two years to receive 12 monthly kits. I would not order from them again!

I wouldn't even give them 1 star! Since Annies kit club merged with Annies Attic. I was actually falling i lobe with this company till than! The customer service is horrible. The kept ok double charging my act and sending me the wrong product. Yes, finally after several month they got my orders on track. I recently ordered a kit for $175.00 they sent me all white yarn and they are doing NOTHING to fix the issue. They asked for a picture of what was sent and I sent several pictures to them right away, and I have not heard from them again! They won't even respond to the many emails I sent regarding the issue. Its trully a shame!

I have one kit left on a blanket and I can’t get it. I have been trying to get it for months. I bought another kit and they yarn was not the quality I wanted for the price I paid. I sent it back a while ago and still haven’t gotten a refund. BEWARE!