AnimawingsReviews of animawings.com

I booked a two-way flight Rotterdam-Timisoara. Suddenly I was informed by email that both flights were canceled, without mentioning any reason. The proposed alternatives were infeasible for me: there were other dates proposed, with 2 days before/after the intended date. One way was with the end destination Bucharest, while I need to arrive to Timisoara! For return, I should have stay in Otopeni -Bucharest 9 hours!! I tried to contact the customer service by phone to request refund, but it was impossible to get anyone. In this case, I filled in the online form, asking the refund, but already two weeks passed, and no reaction. It is my first time when I'm encountering such a bad service from an airline company. I has big hopes with this Romanian company, but it is the first and last time to buy tickets from them!!

Excellent experience.

Al patrulea zbor, a patra întârziere cu această companie. Nici un mesaj care să mă informeze, am aflat cu ocazia înregistrării bagajului de cală. Mica diferență de preț față de alte companii nu justifică un asemenea disconfort. De data asta, o oră 35 minute de întârziere anunțată la depunerea bagajului.

Amazing experience. Staff were great

The worst. Cancelled flight then rebooked flight next day with delay of 2 45 minutes

Foarte dezamagit de experienta cu AnimaWings. Compania mi-a anulat zborul A24150 si m-a transferat automat pe un alt zbor, A24132, care ajunge la o ora total diferita si, mai mult, pe un alt aeroport. Inteleg ca pot aparea modificari sau anulari de zboruri, insa ceea ce mi se pare inacceptabil este modul in care este gestionata situatia: in sectiunea „Gestionarea rezervarii” nu exista nici macar posibilitatea de a refuza zborul oferit automat si de a solicita rambursarea banilor. Practic, compania iti modifica unilateral calatoria, dar nu iti ofera online o modalitate simpla si clara de a spune ca nu accepti alternativa si ca doresti banii inapoi. O experienta foarte dezamagitoare si un proces care ar trebui sa fie mult mai transparent si mai simplu pentru pasager.

Decided to ignore all the bad reviews and try to book a flight with them. Bought a 2 way flight and after 2 days both got cancelled. They tried to reschedule my flights but the dates were very inconvenient for me so I applied for a full refund. It has been a week and didn't get any news, so I gave them a call. I waited around 20 minutes and then a lady answered, I explained my situation and then she looked for my flight, she whispered something, and without any further explanation she just ended the call. Not even a sorry or I don't know, at least an update. I have received an email after the call about the refund being processed and that I will get my money back soon, but this whole experience was very weird.

Va salut. A fost o experienta de cosmar...mai rau ca in anii '90 cand era lega junglei. Am rezervat un zbor in Istanbul din Cluj, la dus cu Turkish Airlines totul excelent, la intors cu "Aminalul cu aripi"-Animawings. Cu 3 zile inainte anunt ca zborul va fi segmentat in doua, o escala de vreo sase ore la Otopeni, dar in final in jur de ora 23.00 eram la Cj(rezervarea initiala trebuia sa fiu in Cluj la 15.20). Am acceptat..dupa intaziere de o ora si jumatate la plecarea din Ist...alte doua intarzieri se anunta de la plecarea din Otopeni spre Cj- prima amanata de la 21.10 la 22.30 apoi amanata la ora23.50..deci erai pe la 1.00 in Cluj.Am acceptat si asta, doar ca stupoarea ceamai mare a fost cand in jur de ora 20.00 eram in fata ghiseului pt check in si mi s-a spus ca sunt 34 pasageri peste cele 130 locuri ale aeronavei, intre care si eu si urmeaza sa calatoresc cu o cursa a doua zi la ora 7.00 a.m. Erau doamne care plangeau langa mine...am calatorit toata noaptea cu un autocar pentru ca a doua zi (luni dimineata) urma sa fac un alt drum de la Cj la Sovata cu masina personala fiind imperios necesar sa ajung la timp la intalnirile programate anterior. Nu credeam ca se poate asa ceva in anul de gratie 2026...dar viata bate filmul!