Never order from them again if you live in europe , i have an order that took two weeks to get delivered ( website said 3 to 4 days ) by the time it reached i already have left the address and now i have been waiting for a month for a refund and they are not replying nor processing my refund …. Worst customer service and basically a scam to order from them
GG
Greg G.
Your company is a rip off scammed,when…
Your company is a rip off scammed,when I received your product there was a price tag on the bottle for 89.00,but you charge me twice that, i will post this on all social media.
Hello,
We’re sorry to hear you’re upset. We want to clarify that no overcharging or scam was involved.
The price on the product you received was $89.99 USD, which matches the price listed on our website. Your order total in CAD ($176.28) included:
Product: $126.00 CAD
Shipping via UPS: $30.00 CAD
Tax (13%): $20.28 CAD
The exchange rate at the time of purchase was 1 USD = 1.370039 CAD, and you were charged $128.67 USD in total.
The price tag you mentioned reflects the USD price, not CAD, and the additional charges are due to international shipping costs, taxes, and currency conversion—none of which are hidden or marked up by us. These are standard for cross-border orders and are shown at checkout before purchase.
We work hard to offer competitive pricing and transparency, and we’re happy to provide receipts or documentation for your records.
If you still have concerns, please don't hesitate to contact our customer support directly; we’d be happy to address any confusion.
— Animal Supps Customer Care
DB
D Briank K.
Takes too long to receive order
Takes too long to receive order. Still haven’t gotten mine that I ordered on July 9th
We apologize for the delay, as we experienced a shipping partner mix-up. Previous orders you placed with us were received within 5 days; this was a one-time issue. Additionally, please note that the Economy option was selected, which estimates delivery within 5-10 business days, depending on your location.