AnimalsplanetReviews of animalsplanet.club

Love the mask.

Cat mask. Just purrfect. Love it.

I ordered a wolf mask and it did take a while but with how things are with the virus it was to be expected but the mask is of very good quality and I love the print.

Yes, my mask did take a while to actually receive, but I am very happy with it now that I have it and glad I ordered it. They pretty much made you aware when ordering it that they are a small company and will create the masks as they are ordered. It is a high quality mask, very comfortable and the print is good quality. I had tried to order some regular masks online and they were all back-ordered. So it is to be expected in today's world.

I would NEVER order anything from this company again, as they took the purchase price from my credit card immediately but they have not sent the item - even within their own shipping guideline of 14-21 days. When I requested a refund as AnimalsPlanet obviously did not have the item in stock as they stated (I have waited 30 days now for confirmation of a delivery date), they say that my purchase is still in progress and as the order was processed immediately, a refund is not possible. I warned them that I was going to leave a negative review regarding their ordering process, shipping information and customer service, but I received no further reply. BEWARE.

Been waiting a month for a cat mask with no ship date in sight. Ridiculous customer service and they refuse to refund.

I ordered a nice mug with my dogs face on it. It arrived very quickly and is very cute. However at the same time I ordered a face mask they were advertising with same pic on it as I thought it would be cute to wear during this covid scare. However I have not received it it has not been shipped BUT I have been charged for it! I contacted the customer service and got a robotic reply saying I could not make a claim as the mask was not shipped. I did not ask for a replacement I asked where the mask was and why it has not been shipped. I asked that if they could not supply the mask they give me a refund. this company is very difficult to contact as everything has to be done via email and takes ages to get a reply.

Love the shirtn